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About KiActiv®KiActiv® is a digital health company passionate about improving global health at scale by empowering better self-care through personalised technology and guided support. Our unique approach rethinks exercise and harnesses functional daily movement for a powerful digital behavior change therapy that requires no visits to gyms or clinics. KiActiv® has proven to be world leading in multiple clinical trials and is now operating across the NHS, private healthcare, and consumer channels. We are a small, high-growth team on a mission to reduce health inequalities and enable people to live better lives for longer. We would like to hear from you if you would like to make a difference.The RoleThis is an excellent opportunity for a fresh or recent graduate with a relevant scientific background who wants to build a meaningful career in digital health. In this role, you will play a central part in supporting participants throughout their journey with KiActiv® — helping them get started successfully, feel supported throughout their programme, and have a positive experience from day one.This is a junior role, but an important one. The right person will have an immediate and visible impact on participant experience, programme performance, and ultimately health outcomes.What you’ll be doingAs a Participant Success Coordinator, you will work as part of our central team to help ensure participants are onboarded smoothly, supported well, and kept on track throughout their programme.Your responsibilities will include:Onboarding: speaking with participants by phone and helping them get started with KiActiv®Support: answering participant support queries in a timely, warm, and professional wayAdministration: taking responsibility for key aspects of programme administration to maintain service performance levelsEngagement: helping drive strong participant engagement, completion, feedback, and testimonial opportunitiesInnovation: identifying practical issues and contributing ideas to improve the way we deliver our programmesCollaboration: working closely with the wider KiActiv® team to support high-quality delivery across our NHS programmesWho We’re Looking ForThis role would suit someone who is calm, friendly, highly organised, and excited by the opportunity to take responsibility in a growing digital health company.We’d especially like to hear from candidates who have:Education: A degree-level background in physiology, exercise science, or a related health field is highly preferred.Communication: Strong interpersonal and active listening skills with the ability to communicate with people from a vast range of backgrounds.Organisation: A proactive, organised, and detail-focused approach to work.Tech-Savvy: Competent with digital technology and able to learn new systems quickly.Mindset: A genuine desire to make a difference to people’s health Languages (Bonus): We are very interested in candidates fluent in English and additional languages (e.g., Punjabi, Urdu, Hindi, Arabic, Bengali, etc.).Why Join KiActiv®?This is a chance to join a leading UK digital health company at an exciting stage of growth.At KiActiv, you’ll get:Growth: Significant personal and professional growth opportunities with clear paths for internal progression.Exposure: See how technology and innovation is being used to transform healthcare delivery in NHS settings and worldwide.Impact: The chance to deliver real social value and directly improve the lives of others.Support: Working as part of an ambitious team in a small-company environment with flat leadership and strong visibility from senior management.Role DetailsJob title: Participant Success CoordinatorSalary: £25,000-£26,000Contract: Permanent, full-timeWorking pattern: Primarily office-based, 5 days per week, with some flexibilityHoliday: 28 days holiday including bank holidaysLocation: Near Reading, exact location to be confirmedStart date: ASAP
