Front of House Associate Full Time NEW

Overview of the role We are looking for a friendly, organised, and professional Front of House Associate to join our team. In this key role, you’ll be the first point of contact for visitors, clients, and employees, helping to create a positive and welcoming experience for everyone who walks through our doors.

As the heart of our reception area, you’ll ensure the smooth day-to-day running of front-of-house services, balancing a variety of tasks while maintaining a calm, professional presence. If you enjoy meeting people, staying organised, and keeping things running efficiently, this could be the perfect opportunity for you.

Key Responsibilities

Customer & Visitor Experience

• Greet and welcome guests professionally, providing excellent first impressions.
• Manage visitor registration, sign-in procedures, and direct guests to appropriate areas.
• Handle incoming calls, emails, and general enquiries promptly and courteously.
• Maintain tidy, well-presented reception, lobby and meeting room areas at all times. Administrative Support
• Manage incoming and outgoing mail, packages, and deliveries.
• Assist with scheduling meetings, booking meeting rooms, and coordinating resources.
• Support office operations such as ordering supplies.
• Oversee shopping orders for both the London/Amersham offices and maintain stock levels.
• Prepare documents, correspondence, and reports as required. Operational Duties
• Ensure front-of-house systems (phones, booking tools, access control) are functioning correctly.
• Liaise with internal teams such as workplace, IT, and security when issues arise.
• Follow health & safety procedures, including visitor checks and emergency protocols.
• Support events, tours, and onboarding days as needed.

Skills, Knowledge and Expertise

Essential

• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Proficiency with standard office software (e.g., Outlook, Teams, Word, Excel).
• Professional appearance and positive customer-focused attitude.
• Ability to multitask and manage competing priorities. Preferred
• Experience in reception, hospitality, customer service, or a similar front-facing role.
• First Aid & Fire Warden Trained
• Knowledge of office management tools (booking systems, phone consoles, access control systems).
• Ability to remain calm and efficient under pressure.
• An eagerness to learn new skills within workplace/facilities. Key Competencies
• Customer Service Excellence
• Problem-Solving
• Team Collaboration
• Time Management
• Reliability & Professionalism

Based at the reception desk with regular interaction with visitors and staff.

Occasional support for events or activities outside standard hours (if required).

Benefits

• 25 days’ annual leave, plus bank holidays and an extra day off for your birthday!
• Holiday loyalty scheme.
• Life Insurance.
• Work abroad scheme.
• Enrolment into our pension scheme, which we offer via a salary exchange scheme.
• Access to a financial education, planning and coaching platform.
• Membership with Healthcare platform, which offers cash back on healthcare focused on dental, optical & physio, plus access to stress helplines, a virtual GP and more.
• Salary exchange nursery fees.
• Enhanced parental leave.
• Cycle to work.
• Benefit from IFX’s Season Ticket Loan scheme, offering and interest free loan for travelling into and within London.
• Participation in the IFX annual discretionary bonus scheme (eligible after probation).
• Career development and progression tools.
• Company events – Sporting events, pub nights, seasonal parties, socials.

Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

What’s next?

• We will review your application and come back to you as soon as possible.
• You must be eligible to work in the UK to be considered for this position.
• Full background checks will be carried out