Compliance & Office Administration Coordinator Full Time

We are looking for self‑motivated, energetic individual who can work confidently both independently and as part of a team. The Successful applicant will be considerate and compassionate, with a positive attitude and a willingness to contribute ideas and take initiative. You will be reliable, proactive, and committed to making a meaningful difference through your work.

Purpose of the Role

To provide coordinated support across compliance, quality assurance, and office administration. The role ensures smooth day‑to‑day operations in the office while maintaining high standards of quality, governance, record‑keeping, and regulatory compliance across the service.

Key Responsibilities

A. Quality & Compliance responsibilities

• Conduct and support internal quality audits.
• Gather, analyse, and present performance and compliance data.
• Track quality improvement action plans.
• Prepare reports for senior management.
• Maintain compliance documentation for CQC inspections.
• Assist with preparation for CQC visits and mock inspections carried out by the franchise support centre
• Log and track incidents, complaints, and safeguarding matters.
• Maintain clear audit trails for investigations and outcomes.
• Maintain accurate staff files (e.g., right‑to‑work documents, training records, DBS tracking).
• Support digital quality systems and data accuracy.
• Maintain compliance with health and safety requirements for the office

B. Office Administration responsibilities

• Manage incoming phone calls, emails, and postal correspondence.
• Ensure queries are triaged and responded to promptly.
• Liaison with customers, relatives, representatives and social workers.
• Manage office supplies, stationery, equipment checks, and ordering.
• Maintain a tidy, organised, and compliant office environment.
• Provide administrative support to the Registered Manager and leadership team.
• Assist with preparing meeting agendas, minutes, and follow‑up actions.
• Ensure secure, GDPR‑compliant handling of sensitive information.
• Assist with rota‐related paperwork, scheduling updates, and document uploads.
• Assist with invoice processing and mileage forms.
• Cover on call on rota basis along with all office staff.
• If required providing care and support directly to customers.
• To actively participate in the growth and development of the business, locally, through various marketing exercises.

Skills & Attributes

• Strong knowledge of CQC requirements
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.
• Competent in Microsoft Office 365 and digital compliance systems.
• High attention to detail, accuracy, and confidentiality.
• Ability to balance administrative duties with compliance responsibilities.

What We Offer

• Refer a friend programme*
• Company Pension
• Fully funded training and development
• Support to gain qualifications
• Employee support and wellbeing programme
• Opportunities for progression into senior care roles

Apply Today

If you’re compassionate, dependable, and want a rewarding role where you can truly make a difference, we’d love to hear from you.