Estates Helpdesk Operator Full Time

We are delighted to offer an exciting opportunity to join our team at UHS Estates Ltd (UEL). Please refer to the detailed job description below for more information about the role.

Main duties of the job

We are pleased to offer an engaging and important role within the maintenance team at UHS. As a member of the department’s front line, you will answer helpdesk calls to support the logging of maintenance across the site. Working closely with both clinical and maintenance teams, you will be expected to take down vital information to ensure our team can respond to site issues promptly. When receiving urgent calls, you will be expected to liaise with the teams to issue these jobs out for immediate response, whilst also taking calls for routine works, logging details and working with the scheduling team to ensure these are issued as required.

Working for our organisation

UHS Estates Limited (UEL) is a wholly owned subsidiary of University Hospital Southampton NHS Foundation Trust (UHS). We are responsible for the design, construction, and ongoing maintenance of hospital buildings, as well as soft facilities management and the provision of essential equipment, consumables, and materials.

Employee Benefits

• Generous NHS pension scheme
• NHS terms of service and annual leave
• Access to an employee benefits platform offering discounts on groceries, high street shopping, family outings, holidays, and more

Southampton offers an excellent quality of life, located on the south coast with an international airport and direct train links to London. The area boasts the stunning New Forest National Park, beautiful beaches along the Jurassic Coast, and living costs around 20% lower than in London. With 14 Ofsted-rated “Outstanding” schools, it’s a great place to live and work.

Detailed Job Description And Main Responsibilities

This role is solely based on site, Monday to Friday, 7:30 to 15:30. You must be organised and familiar with computer systems, have a confident phone manner and work well under pressure.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts.

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together