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Technical Support Specialist (1st / 2nd Line)
12-Month Fixed Term Contract | Stoke | Hybrid (3 days onsite)
Looking for a role where you can build your technical skills, get involved in projects, and make a real impact day-to-day?
We’re hiring a Technical Support Specialist to join a busy IT function supporting a large, operational business environment in Stoke. This is a great opportunity for someone with 1st/2nd line experience who wants to broaden their exposure across systems, users, and projects.
The Role
You’ll be a key part of the IT support team, ensuring users stay productive and systems run smoothly. Responsibilities include:
- Providing 1st and 2nd line support across desktop, mobile, and applications
- Acting as a first point of contact for IT issues, managing tickets through to resolution
- Troubleshooting hardware, software, and connectivity issues
- Supporting user accounts, access, and system configurations
- Assisting with patching, updates, and routine maintenance
- Escalating complex issues where required
- Contributing to IT projects such as upgrades, deployments, and system improvements
- Maintaining documentation, system checks, and backup processes
What We’re Looking For
- Experience in a 1st or 2nd line support role
- Strong problem-solving and troubleshooting skills
- Good understanding of desktop, mobile, and basic networking environments
- Experience with IT ticketing systems and SLA-driven support
- Confident communicator with a customer-focused approach
- Ability to manage multiple priorities in a fast-paced environment
- A proactive mindset with a willingness to learn and get involved in projects
Why Apply?
- 12-month FTC with hands-on experience across support and projects
- Exposure to a large-scale, operational IT environment
- Opportunity to develop your technical skillset and grow your career
- Hybrid working model (3 days onsite in Stoke) with a supportive team
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.