Quality Engineer (Client Side) Full Time

Role: Quality Engineer
Reference: JP00003494
Location: Somerset Energy Innovation Centre, Woodlands Business Park, Bridgwater
Arrangement: Permanent 

NUVIA UK’s Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We’re striving to create a multidisciplinary team to offer our clients the best range of talent.

 
BPSS clearance will be required at basic level. Prior clearance will not be transferrable.

Job Purpose / Overview

The role of the SWITCH NCR Quality Engineer (QE) is to provide first line support to the HPC Quality team and Responsible Designer (RD) to ensure SWITCH associated NCR processes meet HPC business requirements and quality standards. They play a crucial role ensuring NCRs within SWITCH are managed in accordance with regulatory compliance. 

Principal Accountabilities

• Support the onboarding of SWITCH NCR users within Quality and RD.
• Champion and promote best practice SWITCH NCR management across the HPC project.
• Proactively support SWITCH NCR users to resolve myIT requests for NCRs via the SWITCH Accenture team.
• Provide guidance and tool testing support to the SWITCH Accenture team for all SWITCH NCR related JIRA tickets.
• Support the use of Project Intelligence and PowerBI to monitor key SWITCH NCR metrics and performance for both internal and external users.
• Mailbox management of the SWITCH NCR Mailbox – Triage, escalate or respond to all correspondence.
• Support the Manufacturing and Site NCR Facilitator teams to close SWITCH NCR myIT Tickets raised by SWITCH NCR users for the HPC project.
• Manage and update a suite of SWITCH NCR guidance material.
• Maintenance of HPC eNZO SWITCH NCR pages.
• Provide support to the Quality PMO to maintain and develop all SWITCH NCR PowerBI reports.
• Lead or support the closure of SWITCH NCR related Insight actions
• Share targeted communications and ‘Lunch & Learns’ for all SWITCH NCR related updates.
• Complete all required mandatory and specific to role training.

Primary accountability

• Provide first line SWITCH NCR operational support to the HPC Quality team and RD.
• Maintenance of SWITCH NCR process and guidance information for all SWITCH users.

Knowledge, Skills, Qualifications & Experience

Essential

• Position requires background or understanding of Quality Management, including best practice for deployment by large, complex and contract-led organisations
• Strong organisational skills
• A proactive approach to problem-solving and continuous improvement
• The ability to influence and to provide constructive challenge which is accepted by others
• The ability to build effective relationships with internal and external stakeholders
• Able to support and implement practical solutions, whilst remaining open to the ideas of others
• Confident and articulate communicator, able to build effective relationships with internal and external stakeholders, able to speak and present material to a large audience
• Able to interface between project teams and with supplier organisations
• A team player who recognises how their position impacts and influences others
• Pro-active and flexible, being prepared to plan and work on own initiative
• Fluent in English language
• Excellent written English and attention to detail
• Excellent IT skills – MS Office (Excel, Word and PowerPoint)
• Ability to work effectively and consistently with Office 365 SharePoint and Teams collaboration platforms

Qualifications & Experience

Essential

• Experience in ensuring compliance with international standards such as ISO 9001 or ISO 19443 and ONR licence conditions.

Desirable

• Trained and experienced in the use of PowerBi
• Trained and experienced in the use of Jira, Confluence or other Atlassian tools