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Job description
Principal Activities:
- Greet customers warmly on the store floor
- Listen attentively to customers’ requirements, provide a quality service and offer advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- Demonstrate excellent product knowledge and offer additional items in line with the customer’s needs
General Duties:
- Keep the counter space clean and tidy, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling
- Put in place point-of-sale promotional materials in line with the guidelines supplied by the operational marketing department
- Share best practice tips, skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team
Education and/or work experience :
- At least two years’ experience in luxury beauty and fragrance
Expertise :
- You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent in English, with additional languages advantageous
Personal and environmental presentation:
- Pay close attention to hygiene standards on Counter at all times
- Ensure a consistently high standard of personal grooming and presentation
- An enthusiastic and welcoming approach along with engaging interpersonal skills
- Ability to evoke imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly sensitive to the needs of people around you and have a warm, empathetic approach
- Enjoy a challenge and thrive in a sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Are passionate about art and fashion
- Have a good awareness of colour
