Non Voice Customer Service 居家上班 中英文客服 – April Intake Full Time NEW

We are looking for English and Mandarin-speaking candidates to join our team as Customer Support Representatives for a leading cryptocurrency client.

Reasons to work with UBASE Asia:

• Competitive pay package and exclusive benefits.
• Breathe easy and feel inspired in our world-class, healthy workspace.
• Accelerate your expertise with guidance from senior mentors.
• Your health and future are covered: premium insurance and full security benefits.
• We provide dental and optical benefits because your well-being matters.
• A culture of celebration: regular team events and employee recognition.
• Grow with us: personalized learning plans to fast-track your career.
• Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
• Build your career at the forefront: join Korea’s #1 BPO leader.

Working Hours: 24/7 rotational shifts (including weekends & public holidays)

Key Responsibilities

• Provide professional customer support via live chat
• Assist users with account setup, KYC verification, deposits and withdrawals
• Resolve customer issues and escalate complex cases when necessary
• Maintain accurate case documentation and follow compliance procedures
• Educate users on platform features, updates, and security practices

Requirements:

• Education Background: Diploma & above.
• Fluent in both English & Mandarin (training 100% English) to handle both language chat sessions.
• Flexibility to work in shifts (including weekends and holidays).
• More than 1 year Customer Service Experience and pass typing test (55+WPM in English & Chinese).
• Tech-savvy with familiarity in cryptocurrency and blockchain technology is adding advantage.