Operational Policy & Assurance Admin Officer Full Time NEW

Post: Operational Policy & Assurance Admin Officer
Salary: £36,723 per annum
Grade: FRS C
Salary range: £36,723 – £44,085 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: 4 PM on Friday 05 May 2026

London Fire Brigade (LFB) is London’s fire and rescue service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. Employing over 5000 people across our operational team (our firefighters), control (our call handlers who answer 999 calls), fire safety and our non-operational team (our team who work behind the scenes to support our front-line services, which includes Fleet, IT, HR, Finance, Procurement, Communications team and many more).

An opportunity has arisen for the role of Administration Officer. You will be providing support to the Operational Improvement Department.

The successful candidate will provide administrative support to the Department. The key role will be scheduling meetings on teams and in person. Attending meetings and provide timely and accurate recording of meetings. You will be dealing with all enquiries in relation to the Incident Monitoring Process Database in relation to the Operations Review Team (ORT). Working closely with Heads of Services, co-ordination of the development and production of documents. You will be required to work collaboratively with both internal clients (often with several different departments), and external clients.

The postholder will be required to produce detailed written work while working to tight deadlines and therefore good communication, prioritisation and organisational skills are essential. Maintain managements processes and systems that provide for clear and understandable management information, working co-operative with colleagues to provide updates and support.

To be successful you will have good interpersonal skills to develop and maintain positive and effective working relationships at all levels across the brigade, and with external stakeholders.

The postholder may be required to work from other brigade premises from time to time.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs-london-fire-gov-uk.jobsmarket.site/pages/en-gb/jobs to access the full advert.

Please note: Our application system has recently changed.

After you submit your application, you’ll receive an email asking you to confirm your email address. This is a quick security step and is required for your application to be successfully submitted.

Once you’ve confirmed your email address, you’ll receive a confirmation email letting you know we’ve received your application. This email will also include your applicant number for future reference.

If you’ve submitted your application but haven’t received the email acknowledging receipt of your application, please check that you’ve confirmed your email address as soon as possible and before the closing date. Look out for an email from our recruitment system with a confirmation link. If you can’t see it, please check your junk or spam folder and add the sender to your safe senders list.

Assessment Overview

Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria:

1. Experience of assisting in the co-ordination and management of work streams in order to achieve organisational objectives.

2. Experience in the use of a range of information technology applications and developing and maintaining management information systems including Office 365 – MS Teams, and other associated applications.
3. The ability to manage workloads and to prioritise effectively and to identify and address changing and conflicting priorities whilst meeting deadlines.
4. Good written and communication skills to draft reports, correspondence, policy and notes of meetings.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above.

Shortlisted candidates will be invited to attend stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place week commencing 29 June 2026 at LFB HQ in central London. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Anyone who has contact with children, young people or adults at risk will be subject to an enhanced DBS check as part of our commitment to safeguarding.

Job Reference: FRS01421