OFFICE AND CUSTOMER RELATIONS ASSISTANT Full Time NEW

A Luxury Hair Extensions Company , looking for an Office and customer Assistant to join their active team and assist in the day to day sales fulfillment and customer service to their clients, primarily Salon owners and Hair Extension stylists.

This role is an exciting opportunity for the person who wants to develop and be able to make this role their own. Their ideal candidate would be bright, articulate, confident and have a positive attitude. Although not essential, an interest in aspects of Hair and Beauty & Hairdressing would help greatly to flourish in the role.

They are seeking a candidate with excellent customer service attitude, patience, a good eye for detail and an individual who enjoys a different challenge from day to day.

Hours of work are Monday to Friday, 9.30am – 5.00pm with a starting annual salary of £24,000-£26,000.

Duties will include:

Support daily office operations to ensure the business runs smoothly and efficiently.

Manage general administrative tasks, including filing, data entry, document preparation, and record keeping.

Respond to customer enquiries via email, phone, Instagram, social media, or other communication channels in a professional manner.

Maintain Instagram chats by responding to enquiries, organising conversations, flagging key messages, and ensuring no customer messages are missed.

Assist customers with order queries, product information, delivery updates, and general aftercare guidance.

Provide friendly and helpful customer support while maintaining the brand’s tone and service standards.

Liaise with internal teams, including Sales, Warehouse, Marketing, and Management, to resolve customer queries efficiently.

Support with processing orders, checking customer details, updating records, and ensuring information is accurate.

Assist with returns, exchanges, and customer concerns following company procedures.

Gradually support with complaints handling, escalating more complex issues to the relevant team member when needed.

Maintain accurate customer records, communication logs, and follow-up notes.

Help organise appointments, meetings, training bookings, and internal schedules.

Support with preparing training documents, certificates, customer forms, and basic product materials when required.

Monitor customer feedback and highlight recurring issues or improvement areas to the wider team.

Assist with stock, sample packs, dispatch admin, and warehouse-related paperwork where needed.

Help maintain a tidy, organised, and professional office environment.

Support with review requests, customer follow-ups, and aftercare communication.

Assist with general ad hoc administrative duties to support the wider team and daily business operations.

The ideal candidate should possess the following skills and qualities:

Ability to work individually and within a team

Attention to detail

Organised

Ability to use own initiative.

Reliable

Friendly

The office is in Harold Hill, on a main bus route, only minutes from Romford Train Station. Staff parking available.

Company Benefits:

20 days holiday (excluding bank holidays)

Birthday given off as a holiday

Christmas shut down

Free on-site parking

Free refreshments

Pension Scheme

Smart casual dress code

Team building days

Opportunities to progress in company

Opportunities to attend exhibition shows and events

Location: Harold Hill RM3 – Head Office

Reports To: Office Managers

Hours of Work: Full Time – 9.30am to 5.00pm, Monday-Friday

Starting Salary Range: £24k-£26k

Employment Type: Full-Time

Probationary Period : 6 months

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person