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HHS Group is a growing staffing provider supporting homelessness services, supported accommodation projects, hostels, and related services across the UK. We provide regular night concierge cover to our clients, as well as additional shift cover when services need extra support.
We are now looking for a reliable and organised Junior Shift Coordinator / Admin Assistant to join our team. This is a fully remote role and would suit someone who is confident speaking to people, comfortable working with WhatsApp, email and online systems, and able to stay calm when dealing with urgent shift requests.
The role
You will help coordinate incoming shift requests from clients and support the day-to-day administration of the business. This will include putting available shifts out to our staff team, confirming cover with staff members, and then updating the client once cover has been arranged.
You will also support general admin tasks, including helping with the onboarding of new applicants and keeping internal records up to date.
Main duties
Your responsibilities will include:
- Receiving and recording incoming shift requests from clients
- Sending shift opportunities to available staff
- Confirming staff availability and suitability for shifts
- Confirming booked cover with clients
- Keeping accurate records of shift requests, confirmations and staff responses
- Supporting applicant onboarding and compliance admin
- Helping maintain staff records and communication logs
- Escalating urgent issues to management where required
- Providing general admin support to the wider HHS Group team
What we are looking for
We are looking for someone who is:
- Reliable, organised and responsive
- A good communicator by phone, WhatsApp and email
- Comfortable working from home without close supervision
- Able to follow clear processes and keep accurate records
- Calm under pressure when shift requests are urgent
- Confident using basic online systems, spreadsheets and email
- Professional when speaking with both staff and clients
- Interested in working in a business that supports homelessness and supported accommodation services
Previous experience in recruitment, staffing, rota coordination, care, housing, homelessness services, or admin would be useful, but it is not essential. Full training will be provided.
Working hours
This is a full-time role working:
Monday to Friday, 9:00am–6:00pm
with a 1-hour unpaid break each day.
The role is fully work from home, so applicants must have a suitable home working environment, reliable internet access, and a phone/computer they can use for work.
Pay
The salary is £26,500 per annum, based on a 40-hour working week.
About HHS Group
HHS Group provides concierge, staffing and support services to homelessness organisations, supported accommodation providers, and related services. We work closely with clients to provide reliable staff cover, including regular night concierge shifts and additional short-notice cover when needed.
How to apply
To apply, please send your CV and a short message explaining why you are interested in the role to marlon@homelesshostelstaff.co.uk
