Customer Service Representative – Remote Eligible Full Time

1. About Our Client:

The organization operates in the pet retail industry, addressing the challenge of providing pet owners with easy access to quality products and services. With over 750 locations across 44 states, the company offers a streamlined shopping experience featuring natural foods, pet supplies, and services. Its stores balance a wide product variety with a neighborly atmosphere, supported by knowledgeable staff who build personal connections with customers and their pets. The organization is recognized for its financial stability, growth, and system size, ranking No. 21 in Entrepreneur Magazine”s 2024 Franchise 500® list and standing as the top full-service pet supplies franchise.

2. About the Opportunity:

The Customer Service Representative – Remote Eligible is responsible for supporting key initiatives that distinguish the organization as a leader in customer service. This role handles incoming communication from customers, known as Neighbors, and ensures their inquiries and concerns are addressed efficiently and professionally. The position contributes by maintaining high customer satisfaction and retention through effective issue resolution and information dissemination.

3. Responsibilities:

• Respond to customer inquiries about store services, products, loyalty programs, and other offerings via phone and email

• Collaborate with stores and field management to resolve customer complaints promptly and professionally

• Maintain records of customer contacts and track the nature of inquiries

• Provide reports on inquiries and resolution times

• Support customer retention efforts through service programs

• Stay informed about company services, promotions, and programs

• Manage product recalls

• Advise customers on company information

4. Requirements:

• High school diploma required; degree preferred

• 3-5 years of related experience in service delivery

• Strong customer service orientation

• Effective oral and written communication skills with professionalism and diplomacy

• Ability to work independently with minimal supervision

• Proven multitasking capabilities

• Good judgment and critical thinking in handling inquiries and problem-solving

• Ability to prioritize and manage tasks in a fast-paced environment

• Proficiency in data entry

• Solid skills with MS Office products

5. Pay Range and Compensation Package:

• Minimum pay rate of $17.00 per hour

• Maximum pay rate of $18.00 per hour

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.