Customer Service Advisor

Location: Manchester, Greater Manchester (Hybrid)
Salary: £26,000 – £30,000 per annum
Job Type: Full-time, Permanent
Closing Date: 31 July 2026

About the Role

We are looking for a friendly and motivated Customer Service Advisor to join our growing team. In this role, you will be the first point of contact for our customers, providing outstanding support via phone, email, and live chat while ensuring every interaction delivers an excellent customer experience.

Key Responsibilities

• Respond to customer enquiries in a professional and timely manner.

• Resolve customer issues and complaints efficiently.

• Maintain accurate customer records using internal systems.

• Collaborate with internal departments to provide effective solutions.

• Meet individual and team performance targets.

• Identify opportunities to improve customer satisfaction.

About You

To be successful in this role, you should have:

• Previous experience in a customer service environment.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities.

• Good organisational skills and attention to detail.

• Confidence using Microsoft Office and CRM systems.

• A positive attitude and willingness to learn.

What We Offer

• Competitive salary and annual performance bonus.

• 25 days’ holiday plus Bank Holidays.

• Hybrid working arrangements.

• Company pension scheme.

• Private healthcare.

• Employee Assistance Programme.

• Ongoing training and career development opportunities.

Equality, Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels valued and respected. Applications are welcomed from candidates of all backgrounds and experiences.

How to Apply

If you’re passionate about delivering exceptional customer service and would like to join a supportive and ambitious team, we’d love to hear from you. Submit your application today and take the next step in your career.