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IT Services Analyst (Microsoft)
Permanent
Lanarkshire (On-site first role)
Posted Mon 27 Apr 26
CVs ASAP
Start date May/Jun 26
Meraki Talent’s large global client is actively looking for a IT Services Analyst (Microsoft) to join their growing team. The IT Services Analyst (Microsoft) will be the front-line for all business-critical IT issues and queries across this international and diverse organisation. The IT Services Analyst (Microsoft) will be the primary POC for this fast-moving global organisation.
The role would suit someone who is passionate about technology, perhaps wants a role local to Lanarkshire, and wants to progress their technology career. Alternatively, this may suit an experienced IT Services Analyst, looking for a bit more breadth in role, and a new challenge.
Responsibilities of the IT Services Analyst (Microsoft)
– Respond to a variety of IT Service Desk requests
– Provide diagnosis and resolution of known issues
– Troubleshooting issues according to agreed guidelines, escalating to L2 where required
– Monitoring unresolved tickets to ensure resolution
– Ensure a high customer satisfaction
Background of the IT Services Analyst (Microsoft):
– A background in technology support essential
– Grounding in Microsoft technologies essential
– Strong problem-solving skills
– Grounding in hardware, applications and networking handy
– Happy to be based primarily on-site in the North Lanarkshire office
Is this job for you? At Meraki, we love recruitment and love words. Is this you?
Gordon wants: Microsoft, Support, M365, Networking, Applications
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