Family Support Coordinator (Virtual Support Team) Full Time NEW

About Child Brain Injury Trust

The Child Brain Injury Trust is the leading charity supporting families and professionals affected by childhood acquired brain injury across the UK. Working in collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it, and to ensure that no family faces life after brain injury alone.

At the heart of our organisation are the people we exist for. Our values reflect the way we work to achieve our vision. Our values are:

Integrity Compassion Innovation Reflective

Job Purpose

This role provides vital support to families and professionals across the United Kingdom affected by Childhood Acquired Brain Injury (ABI).

Working within the Brain Injury Service and alongside our Community Inclusion and Early Intervention services, you will deliver high-quality virtual support to families and communities navigating the challenges of ABI.

The successful post holder will play a key role in ensuring families can access the right support at the right time. This home-based role is delivered primarily through virtual engagement, using specialist resources and a good knowledge of health, education, and social care systems to support children and young people (CYP)and their families, particularly within underserved communities. Occasional travel may be required.

You will be responsible for managing your own workload with minimal supervision, prioritising effectively, and working towards key targets and outcomes. A strong understanding of statutory, voluntary, and community sector services is important in order to enable effective support pathways for children, young people, and their families.

We are looking for someone who is empathetic, approachable, and able to engage meaningfully with children, young people, and families. You will demonstrate a commitment to treating all individuals with respect and dignity, in line with the values of the Child Brain Injury Trust. The successful candidate will have:

· An understanding of the educational support needs of children and young people with special educational needs

· An understanding of local and national services that can support families with special educational needs

· Relevant experience supporting families with disabilities

· Relevant experience working as part of a multi-disciplinary team

· Excellent communication and interpersonal skills

· Strong IT skills

This is a varied and exciting post for the right individual, where no two days are the same! If you are adaptable, solution-focused and have excellent organisational skills, then we are keen to hear from you.

Application Process

Please visit our website https://childbraininjurytrust.org.uk/vacancies/ and download our job information and application form.

Please complete our application form, which includes a supporting statement demonstrating how you meet the person specification and what attracts you to this role. If this is an internal application, we only need a supporting statement.

We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.

Please email your completed application form and supporting statement to [email protected] quoting the job role.

If you would like to have an informal chat with someone from the Child Brain Injury Trust about this role, please email [email protected]

Key dates:

Application deadline: Wednesday 27th May 2026

Online interviews: Thursday 11th June 2026

Pay: £26,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme

Application question(s):

• Have you had any previous experience working with children and young people with special educational needs or disabilities?

Work Location: Remote