Customer Solutions Engineer Full Time NEW

TITLE: Customer Solutions Engineer

DEPARTMENT: Customer Solutions, EMEA

MANAGER: Customer Solutions Manager

OFFICE LOCATION: London, United Kingdom

ROLE TYPE: Hybrid, Full-time

IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients’ success.

www.IPC.com

Overview of the Team

The Customer Solutions EMEA team operates in a collaborative, high-performing environment across London, Paris, Madrid, and Frankfurt. Our primary responsibility is to work alongside the Sales team throughout the sales cycle — understanding customer requirements, designing technical and business solutions, delivering demonstrations and proof of concepts, and providing technical validation to support successful deal closure.

The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.

The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in New Jersey.

Role Overview:

This is a technical pre-sales role based in London, responsible for providing solutions expertise and supporting clients across EMEA both directly and in collaboration with partners. The role requires regular face-to-face interaction with customers and the Sales team, with expected office attendance of 3 days per week.

Key Responsibilities

• Lead technical discovery sessions to understand client business and technical requirements.
• Design scalable technical and commercial solutions aligned with customer objectives.
• Deliver presentations, demonstrations, and design workshops.
• Support proof-of-concept (PoC) activities and technical validation.
• Respond to RFIs, RFPs, and ITTs; prepare complex solution proposals and bids.
• Provide ongoing lifecycle support to strategic accounts.
• Collaborate with third-party consultants, vendors, and service providers within the ecosystem.
• Work closely with Account Managers to drive successful deal closure.
• Working with product management and marketing to provide market feedback and influence product direction.
• Provide product and solution education to internal stakeholders including Sales, Finance, and Executive teams.

The successful candidate will typically be working in a pre-sale, solutions engineering, or systems engineering role within a systems integrator, managed services provider, telecommunications organization, or technology vendor.

They will bring a strong blend of technical expertise and commercial awareness, combined with structured problem-solving skills and excellent communication abilities.

The role is based in London and will require occasional international travel across the EMEA region.

We are seeking an individual with a proven track record of delivering impactful client presentations and technical engagements, capable of earning the respect of both global clients and internal stakeholders and performing effectively in high-pressure environments.

Essential Skills and Experience to be Successful in this Role:

• 5–8 years of relevant experience as a Sales Engineer or Solutions Engineer.
• Experience within Financial Markets or a Financial Services Provider is highly desirable.
• Bachelor’s degree in a relevant field or equivalent professional experience.
• Strong technical depth combined with commercial acumen and customer-facing expertise.
• Proven presentation and communication skills.
• Ability to work effectively in a fast-paced sales environment.

Technologies

Knowledge of one or more of the following technology areas is important for the successful candidate:

• Networking & Connectivity
• IP networking, LAN/WAN design, and managed network environments
• Routing protocols such as BGP, ISIS, OSPF
• Carrier Ethernet and MPLS environments
• Network security including encryption, authentication, certificates, firewalls, and SBCs.
• Voice & Unified Communications
• UC infrastructure, VoIP, SIP signaling protocols, and WebRTC.
• Voice recording and archiving solutions
• Cloud & Virtualization
• Cloud platforms: Azure, AWS, Google Cloud
• Cloud architecture concepts deployments
• Virtualization and containerization technologies including Kubernetes, Docker, KVM, and microservices
• Enterprise & Collaboration Platforms
• Windows Server, Active Directory, Microsoft 365, MS Teams, Red Hat Linux
• Application & Workflow Integration
• Integration standards including OpenFin, FDC3, REST APIs, XML, SOAP
• Understanding workflow optimization within financial trading environments
• Emerging Technologies
• AI-driven automation, analytics, and bot integration

Certifications such as CCNA, CCNP, or relevant cloud certifications are advantageous.

Other important attributes:

• Credible, structured, and methodical approach to solution design and client engagement
• Strong commercial awareness with the ability to understand business drivers and market dynamics.
• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Comfortable operating in a fast-paced, performance-driven sales environment
• Ability to deliver compelling product presentations and technical demonstrations to both technical and non-technical audiences.
• Strong analytical thinking with the ability to respond effectively in high-pressure situations.
• Collaborative team player with a proactive and solutions-oriented mindset
• Highly client-focused, with a commitment to delivering quality and excellence.
• Proficiency in Microsoft 365 and CRM platforms such as Salesforce (Oracle experience advantageous)
• Fluent in English; additional European languages are advantageous.
• Commitment to upholding and demonstrating IPC’s CORE 4 values.

Accountabilities with Expected Results

• Lead technical discovery to identify, validate, and define customer business and technical requirements.
• Position IPC solutions effectively within the client’s operating environment, clearly articulating business value, and differentiation.
• Provide authoritative responses to complex technical and architectural questions throughout the sales cycle.
• Design customized solutions ranging from optimized standard configurations to complex multi-vendor integration architectures.
• Prepare and deliver tailored client presentations and demonstrations covering:
• Product capabilities, technical architecture, and solution design
• Technology strategy and roadmap alignment
• Integration and compliance considerations
• Contribute to RFI/RFP/ITT responses as part of a bid team, ensuring submissions are:
• Technically accurate and commercially aligned.
• Clear, concise, and professionally structured
• Differentiated to highlight IPC’s strengths
• Delivered within agreed timelines
• Act as a trusted technical advisor and liaison between Clients, Sales, Sales Support, and Product Management, driving feedback, enhancements, and solution evolution.
• Deliver internal product and solution enablement sessions for Sales, Finance, new hires, and Executive stakeholders.

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we are pleased to offer benefits including:

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Access to LinkedIn Learning
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment to living our Core 4 values, on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills, and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities, and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.