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Description Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
About The Role
As a Helpdesk Operator within our Caravans Department, you’ll thrive on fast-paced problem solving, clear communication, and delivering timely support that makes a real difference to both our guests and our team. You’ll be the first point of contact for logged maintenance issues, using our internal systems to track and assign tasks while keeping leaders and team informed of what needs attention and where.
You’ll follow established processes to ensure everyone involved stays updated on the progress of each job, flagging anything urgent and making sure nothing slips through the cracks. Staying one step ahead, you’ll actively chase outstanding tasks and escalate where needed to keep everything running smoothly. You’ll also be the go-to contact for our contractors, so confidence in managing external relationships and coordinating their activity is key.
This role is perfect for someone who’s organised, responsive, and ready to play a central part in keeping our park operating at its best.
Key Responsibilities
You’ll bring strong communication skills and confidence in using computers and digital systems, with a natural ability to stay organised and focused under pressure. Attention to detail is key, along with the ability to manage your own workload while helping coordinate tasks across the wider team.
Previous experience in a helpdesk or similar operational role would be beneficial.
Our resort operates seven days a week, and your rota will reflect this. You’ll work five days out of seven, with a mix of shifts including evenings.
Please note that accommodation is not provided with this role.
About Butlin’sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. xlqdzyr
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
