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About Us This is a role where your work genuinely makes a difference.
You’ll be joining Social Services, supporting the teams who help people in our communities access the care and support they need every day. From behind the scenes, your work will help ensure that services run smoothly, that providers are paid correctly and on time, that Direct Payments are processed accurately and that systems are kept up to date so services run smoothly.
Your contribution will support some of our most important services – helping vulnerable adults receive safe, well-managed care, supporting Personal Assistants and providers, and ensuring the Council meets its responsibilities around finance, governance and data protection.
Everything you do contributes to something bigger – helping us deliver on our vision for Vale 2030: Strong Communities with a Bright Future, and living our values of being open, together, ambitious and proud.
Ambitious – Forward thinking, embracing new ways of working and investing in our future.
Open – Open to different ideas and being accountable for the decisions we take.
Together – Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud – Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About The Role
You’ll be part of a friendly, supportive team where you’ll learn as you go and build real experience in a busy office environment that supports both Direct Payments and wider commissioning and corporate functions
Day to day, you can expect to be:
- Helping the Community Care Finance and Direct Payments teams with a range of admin and financial support tasks
- Supporting the administration of Direct Payments packages
- Speaking with social workers, personal assistants, care providers, and service users by phone, email, and letter
- Supporting the setup and administration of care packages
- Assisting with monitoring information, attendance registers and vacancy lists
- Supporting DBS administration and workforce communications
- Helping to process invoices and payments linked to care services
- Maintaining accurate spreadsheets, databases and records
- Assisting with basic financial tasks, including raising invoices
- Supporting provider records, contracts and insurance information
- Pulling together information and data to help the team make informed decisions
Alongside this, you’ll be learning about the wider responsibilities that come with working in a public service environment, including safeguarding, data protection, equality, and health and safety.
About You
You don’t need previous office experience – what matters most is your attitude and willingness to learn.
This role could be a great fit if you are someone who:
- Enjoys being organised and keeping things in order
- Communicates well with others
- Feels comfortable speaking to people in a professional and friendly way
- Has an eye for detail and takes pride in doing things properly
- Is interested in starting a career in administration, finance, or public services
- Is motivated by the idea of learning on the job while working towards a qualification
Whatever your background or stage in life, if you’re ready to take a first step (or a new direction), we’d love to hear from you.
What You’ll Gain
This isn’t just a job; it’s a structured start to your career.
You’ll get:
- A recognised qualification while you work
- Hands-on experience in a real working environment
- Support and mentoring from experienced colleagues who want you to succeed
- The chance to build confidence and skills that open future doors
- Real opportunities to progress into administration, finance, or wider council services
Our commitment to you
We want everyone to feel welcome, supported, and able to thrive here.
We actively encourage applications from people of all ages, backgrounds, and experiences. What matters to us is your potential and your willingness to learn – not where you’re starting from.
Additional information
If you’re looking for a role where you can learn, grow, and make a real difference from day one, we’d love to receive your application.
If you would like any further details, please contact Naomi Meredith NMeredith@valeofglamorgan.gov.uk or Natalie Eddins Neddins@valeofglamorgan.gov.uk