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Full job description
Company Overview
The role is within Brook Financial Services who are Appointed Representatives of MAB and a part of the larger company – The Property Franchise Group (TPFG). Mortgage Advice Bureau (MAB) is a nationally recognized mortgage broker and network, renowned for its excellence and innovation in the financial services industry. With over 150 awards won in the past five years, we are committed to providing exceptional mortgage advice and customer service.
Purpose of the Role
The Admin Manager is responsible for leading and supporting the administration team to ensure efficient processing of mortgage, protection, and general insurance cases. This role ensures workflows are followed accurately and promptly, provides high‑quality customer service, and drives strong performance across the team through effective oversight and case management reporting.
Key Responsibilities (Summary)
- Lead, support, and motivate the administration team to ensure efficient case processing across mortgage, protection, and general insurance work.
- Oversee accurate and timely use of workflows and case management systems, ensuring all actions and statuses are correct.
- Ensure high‑quality customer service by maintaining consistent communication with clients, advisers, and external parties.
- Monitor team performance using reports and case management data, addressing issues proactively.
- Hold daily Teams meetings with the admin team to maintain communication and coordination across different working locations.
- Conduct regular 1:1s, performance reviews, and coaching sessions to support development and maintain standards.
- Ensure proactive progression of cases by chasing documents, lenders, providers, and solicitors.
- Maintain compliance with Data Protection requirements and internal quality standards.
- Manage and support correct fee collection, policy placement, and accurate recordkeeping.
- Drive the team to meet monthly targets to secure individual bonuses and the team bonus for the Admin Manager
- Oversee responses to advice quality feedback, ensuring improvements are implemented promptly.
- Escalate any concerns or issues to the line manager as needed.
- Take responsibility for office-related duties, such as maintaining office supplies, ensuring an organised working environment, and supporting general office operations.
Key Skills & Attributes
- Qualifications – GCSEs (or equivalent) in English and Maths as a minimum.
- Proven experience with office administration and management.
- Strong computer skills, including proficiency in Microsoft Office and Sharepoint.
- Excellent organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Attention to detail and high level of accuracy.
- Previous experience in financial services or mortgage brokerage is advantageous.
Join us at MAB Brook Financial Services where your leadership can make a real difference. If you are ready to lead a dynamic team in a thriving environment, we want to hear from you—embark on this rewarding journey today!’
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Benefits:
- Additional leave
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
Ability to commute/relocate:
- Barnsley: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person