Patient Pathway Co-ordinator – Breast Care Full Time NEW

Thank you for your interest in this vacancy. We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) are working towards merging as one organisation from July 2026.This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.Should you join NBT as an employee prior to our organisations merging, your employment will be automatically transferred across to UHBW. Should your employment begin after our two Trusts merge, you will be employed directly by UHBW and therefore UHBW terms and conditions of service will applyOur job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.Job OverviewA fantastic opportunity has recently arisen within the Breast Care Centre for a Band 4 Patient Pathway Coordinator to join our busy departments across Southmead Hospital and Weston General Hospital. This team are focused on helping manage the administrative processes for patients who suffer with Breast Cancer in the Bristol and South West area.The ideal candidate will need to be able to work alongside the existing administrative teams across both sites (Southmead Hospital and Weston General Hospital) in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.The role will be to support all radiological administration aspects of the patient pathway in line with 2WW cancer pathways and 18-week referral to treatment guidelines, therefore RTT and cancer knowledge is desirable.This role demands exceptional organisational skills and resilience, as it involves managing high-volume, time-sensitive tasks in a fast-paced, high-pressure environment. The ideal candidate will thrive under stress, efficiently juggling multiple priorities while supporting a critical and compassionate cancer care team.Main duties of the job Oversee the Breast Care Imaging aspects of the patient pathway. Act as point of contact for imaging appointments queries for patients, referring professionals and staff from other trusts. Produce the imaging spreadsheet. Booking of surveillance mammograms and 2nd look ultrasounds. Provide a comprehensive service to the clinical team ensuring patients Mammograms and Ultrasounds are booked in a timely manner within national guidelines and in accordance with the trust’s Patients Access Policy. Ensure that new or follow-up appointments, for Mammograms and Ultrasounds are dealt with in a timely manner ensuring that patients are informed with reasonable notice, and that all relevant paperwork is completed. This includes ensuring that all elective attendances/ admissions are promptly and accurately recorded on the appropriate CRIS and PAS Process the relevant paperwork in line with the Overseas and Private Patients office. Answer patient facing telephone lines to assist with queries. Ensure that valuable resources are utilised to maximum potential, including replacing short notice cancellations. Cancel patient appointments as requested and ensure that they are rescheduled in accordance with Trust policy. Accurately record all cancellations and cancellation reasons Process results from surveillance mammograms and send letters to patients.Working for our organisationNorth Bristol NHS Trust is a centre of excellence for healthcare in the South West of England, with over 8000 employers delivering outstanding care, and with an annual turnover in excess of £530m.The Information Management & Technology (IM&T) Directorate are looking for Data Quality Marshalls to assist and accelerate the ambitious programme of system change and quality improvements which form a key component of the Trust’s Digital Vision.The post holders will be responsible for analysing and resolving data problems, proactively work with clinical and technical services to prevent future recurrences of poor data, and guide, advise, and support users to meet acceptable levels of data quality. The post holders will work with key stakeholders internally within the Trust, and externally with Commissioners.The Trust has placed a significant investment in its digital transformation, and the Data Quality Team will provide expert advice and recommendations to the Trust’s leadership teams, regarding the development and delivery of operational and strategic data quality improvements in complex projects, and programmes including PAS change, System implementation, and Commissioner Contract renewal.If you’d like the chance to have a key role in driving our forward our digital revolution, we’d like to hear from you!Detailed Job Description And Main ResponsibilitiesKnowledge Working knowledge of relevant hospital systems Full working knowledge of Microsoft Office, including Outlook, Email and Word Knowledge of the Trusts Policies and Procedures Understanding of patient confidentiality and data protection Understanding of medical terminology Ability to establish new working systems and patterns.Training/Qualifications Excellent keyboard and computer skills Training will be provided for BNSSG Patient Access Policy and computerised patient administration system Education to GCSE English Standard or equivalentExperience Experience of working in the NHS or similar organisation Experience of working in a multi-disciplinary or busy team environment Experience of working under pressure Flexible working Experience of working to protocols and procedures Experience of talking to patients/service users Good attention to detail and completion of tasks to deadlines Ability to exercise judgement whilst problem solving and seeking advice appropriatelyPerson specificationEducation/Training/QualificationsEssential criteriaEducated to GCSE C standard or above (Maths and English)Proven communication ability – with a range of professionalsWork ExperienceEssential criteriaConfident in communicating with a broad range of individuals using various methodsPrevious NHS experienceExperience using CRISExperience with booking patients into outpatient appointmentsDesirable criteriaKnowledge and experience of working in an admin/ waiting list environmentKnowledge/Skills/AbilitiesEssential criteriaAbility to work under pressure in a busy environmentAbility to follow procedures/complete work to deadlinesAbility to communicate with a broad range of individuals including cliniciansKnowledge and experience of working in an admin / waiting list environmentPrevious NHS experience or similarExperience of CRIS systemDesirable criteriaKnowledge of NHS systems or similarPersonal Qualities/Special CircumstancesEssential criteriaPromote a professional mannerWilling to be flexibly to ensure tasks are completedAbility to work as part of a teamPlease note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.