Functional Consultant – Microsoft D365 Full Time NEW

As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.

The Role

We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.

What You Will Be Doing

Client engagement

• Identifies additional opportunities within existing clients, and is proactive about escalating those to sales and leadership counterparts
• Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients
• Effectively consults client stakeholders on functional approaches, alternatives and risks, and best practices
• Has excellent written, verbal, and visual communication skills
• Is able to present to clients in a business-focused, impactful, and persuasive manner

Project delivery

• Leads small-scale functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
• Decomposes small-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
• Professionally delegates technical tasks to other team members for projects of small scale and low complexity
• Has led two or more successful projects
• Identifies problems independently and demonstrates proactive ownership of their solution, and vets and evaluates others’ proposed solutions
• Demonstrates a track record of contributing to successful project delivery
• Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others

Skills And Experience You Bring

• Ability to write simple data queries and/or low-code routines
• 2+ years of experience with Agile delivery (preferred)
• 5+ years’ experience delivering and 1+ years’ experience leading two or more of the following types (or comparable) of projects:
• Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc. 
• Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps 
• Upgrading/migrating CRM on-premise to D365 Sales
• Implementing Microsoft Dynamics CRM or D365 Sales
• Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights
• Migrating data and and/or implementing integrations to and from D365
• Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort
• Two or more Microsoft D365 certifications
• A constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement

Consulting operations

• Consistently maintains or exceeds target utilization, and is proactive about seeking consulting opportunities to maximize his/her utilization

Competencies and behaviors

• Has the following attributes:

• • Strong interpersonal skills
  • High energy and enthusiasm
  • Integrity, honesty, and humility
  • Results-orientation
  • Self-motivation
  • Capability to deal effectively with difficult situations
• Is able to:
• Work independently and as part of a team
• Work with diverse cultures, corporate environments, and personality types
• Maintain a positive attitude
• Is able to work on multiple projects, and prioritize and perform tasks in a customer-friendly manner while utilizing time and resources efficiently and effectively
• Is proficient with Microsoft Office products

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.