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Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
Join us Ibis London Stratford
Job Description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests’ needs and takes them into consideration
- Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
- Handles phone calls, Handles e-mails
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar
Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports when doing night shifts.
Qualifications
- Previous experience in similar role and Opera knowledge is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential
- Basic IT skills
Additional Information
Company Benefits
Free meals on duty
Paid holidays
Free stays in UK
Cycle to work scheme
Pension scheme
And much more…
