Customer Service Clerk Full Time NEW

Grade: RCS P

Contract Type: Permanent (Full-Time)

Shift patterns: 37.5 hours per week, Any 5 from 7, 9am – 5pm

Location: Skelmersdale – WN8 8DY

Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We’re now looking for a Customer Service Clerk to manage queries between customers, merchants, and internal teams, delivering timely, accurate responses while supporting smooth communication and issue resolution across a fast-paced warehouse operation.

✅A TYPICAL DAY MAY INVOLVE

• To manage and respond to customer and merchant queries, acting as a key point of contact between DHL, merchants, and end customers
• To ensure all queries are acknowledged or resolved within agreed SLAs, maintaining a high level of customer service at all times
• To investigate and resolve issues using warehouse management systems, liaising with inventory teams and, where required, carrying out on-floor investigations to support query resolution
• To maintain accurate records of all interactions and updates within systems, ensuring clear communication and traceability
• To support smooth operational flow by effectively coordinating communication between customer service, operations, and external stakeholders in a fast-paced environment

✅this Role Would Suit People Who

• Previous experience in a customer service or administrative role within a warehouse or supply chain environment
• Strong IT skills, with proven experience using Warehouse Management Systems and Microsoft Office
• Excellent communication and interpersonal skills, with the ability to manage relationships between customers, merchants, and internal teams
• Strong problem-solving skills, with the ability to investigate and resolve queries in a timely manner within tight SLAs
• High attention to detail and ability to work in a fast-paced environment, managing multiple queries and priorities effectively

✅WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅who We Are

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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