Claim Handler Full Time NEW

Location: Warwick (Hybrid – 3 days a week in the office)

Salary: Competitive with an Annual Company Bonus of up to 5%

It’s an exciting time to join Volvo Trucks. Our latest innovation, the Volvo FH Aero, has secured the 2025 Green Truck Award, been named Truck of the Year at the Export & Freight Transport & Logistics Awards and achieved an exceptional 11.25 mpg in the Commercial Motor Fuel Test.

We are expanding our team and looking for a Warranty and Contract Claims Administrator to support our Volvo Trucks dealership network. In this role, you will work through a queue of claims, working with colleagues and systems across the business to ensure claims are accurate and resolved efficiently. Utilizing one’s investigatory skills, you will delve into the resources available to determine the accuracy of the claim and to identify any anomalies present.

What Can Volvo Trucks Offer You

• Pension scheme: We offer a matched pension scheme of up to 5% of your salary, with incremental benefits based on length of service, including death in service cover.
• Healthcare: Benefit from access to Bupa Cover and Dental insurance.
• Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
• Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
• Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.
• Fitness perks: Access to onsite Gym, MyGymDiscounts and MyActiveDiscounts

You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee Benefits

Who are you?

You may come from a customer service, administration or service advisor background, or have a personal interest in the automotive industry in your spare time. You enjoy analysing information and making decisions.

• Experience within an administration role (preferably within the motor industry- not essential)
• Microsoft Office skills- Office 365
• Highly self-motivated with the ability for lateral thinking.
• Effective communication skills at all professional levels.
• Proficient in meeting tight deadlines and working systematically.

What You Will Do

Join a close-knit team of seasoned Claim Handlers and a supportive Claims Manager, where your skills and expertise will be valued.

• You will primarily handle business-to-business claims, managing communication and documentation through emails and our internal systems.
• Assess claims and ensure the legitimacy of parts and labour, addressing any anomalies with the dealership when necessary.
• Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
• Process customer parts warranty claims received at the dealership.
• Prepare ad-hoc reports
• Collaborate with Technical Support Teams to supply necessary supporting documentation for the claims.
• Provide a professional service throughout the warranty and contract claim handling process.

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Website

Volvo Trucks UK and Ireland

Join the Volvo Group today! If you know someone who would excel in this position, refer them or encourage them to apply.

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Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.