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Role: Service Delivery DirectorLocation: Basingstoke with regular travel to London & CorshamDuration: 6 MonthsDay rate: £900 Inside IR35
Active DV clearance required
You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.Key Accountabilities:Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAsOwn the financials for all service P&L’s and lead the Service Directors in regards financial governance and controls.Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.Proactively manage internal and external suppliers in a service partnership as ‘one service team’.Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement PlanManages the service delivery team delivering to the customer, driving personally development and effectiveness of the individuals.Identify opportunities for new business and account growth. Work to develop new business within the account, where appropriate, leading on new business such as renewalsTo provide governance for acceptance into service, working closely with the Programme Director to ensure a seamless handover between Programme and Service.Lead the Service Directors and wider Service delivery management team to identify profitable incremental revenue opportunities and/or efficiencies in the provision of the service, resulting in an increase in margin percentage.Maintain a deputy and succession plan
Knowledge, Skills and Experience RequirementsThe role holder would benefit from having knowledge, skills and experience in a range of the following areas:Service Delivery Director experienceMoD Customer knowledgeITIL experienceAgile working
DeliverablesThe Role holder is expected to chair and/or attend a number of specific meetings including, but not limited to:Monthly Service Review with Customer/OSMRegular reviews with SuppliersInternal and Customer Service meetings (such as Change Approval Board)Accountable to ensure competent and empowered representatives attend meetings relevant to their role and responsibilities.Must be sole UK NationalRole requires working in a customer location almost every day.
