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Company Description
Located in the dynamic Islington district of London, Kings Cross Express Hotel is a 4-star establishment known for its blend of comfort, convenience, and affordability. Positioned just 600 meters from King’s Cross Station and within walking distance of King’s Cross Theatre, the hotel offers a prime location for guests exploring the city. With a focus on providing top-notch hospitality, Kings Cross Express Hotel prides itself on creating memorable experiences for travelers from all walks of life. The hotel is a sought-after choice for both leisure and business visitors coming to London.
Role Description
We are seeking a dedicated Night Shift Supervisor to manage and oversee hotel operations during the overnight hours. This full-time on-site role, located in the London Area, United Kingdom, involves monitoring the night staff, ensuring excellent customer service, maintaining safety and security, and addressing guest inquiries or issues. Responsibilities include overseeing daily closings, preparing night audit reports, coordinating with other departments, and ensuring a smooth transition to daytime operations. The Night Shift Supervisor plays a critical role in delivering a seamless guest experience even during the late hours.
Qualifications
- Leadership and team management skills to oversee and guide night shift staff effectively
- Strong problem-solving and decision-making skills to handle guest requests and operational challenges
- Excellent verbal and written communication skills for interacting with guests and team members
- Proficiency in basic administrative tasks such as preparing reports, monitoring inventory, and ensuring end-of-day closings
- Customer service skills with a focus on ensuring a positive guest experience
- Attention to detail in maintaining safety, security, and adherence to hotel policies
- Experience in the hospitality industry or similar roles is an advantage
- Availability to work overnight shifts and flexibility to manage any unexpected challenges
