Ward Clerk – Health Records Full Time

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

You will support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patients’ health records are administered and processed accurately and remain confidential.

While providing cover in multiple wards as and when required, you will be expected to undertake all duties such as reception of patients, answering the telephone, appointment booking and maintaining demographic information on the patient management system.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

Duration, Location, and Working Pattern:

We have two posts available

• 34 hours Wednesday- Friday 0730-1915
• 18 hours – Monday 0800-1600, Tuesday 0800 -1545 & Wednesday 0800 -1145
• These posts will be based within Queen Elizabeth University Hospital (QEUH)

Please note the salary is Pro Rata for part time hours.

Key Responsibilities

We are looking for an organised and approachable individual to join our ward team, providing a high standard of administrative and front-of-house support within a busy clinical environment.

In this role, you will act as the first point of contact for patients, relatives, and visitors, welcoming them via the ward entry system and directing them appropriately while ensuring all security, health and safety, and infection control procedures are followed.

You will manage incoming telephone calls, accurately taking and relaying messages for members of the multidisciplinary team, and provide information to relatives as directed by nursing staff. Maintaining a clean, tidy, and professional reception and waiting areaincluding equipment such as computers, telephones, and case note trolleyswill also be a key responsibility.

The position includes essential patient administration duties, such as admitting, discharging, and transferring patients using the TrakCare Patient Management System. You will also be responsible for pre-admitting patients and ensuring accuracy by cross-checking ward bed status information against system records.

This is an excellent opportunity for someone with strong communication and organisational skills who thrives in a fast-paced healthcare setting and is committed to delivering a supportive and efficient service.

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge required to undertake the role will be established through relevant in-house training relating to processes and procedures, TrakCare patient information system and stock ordering system, with the expectation of performing at a fully competent level within a specific time period (tbc).
• Previous clerical/reception experience.
• Previous experience of working with the general public in a customer service environment.
• Good organisational and communication skills.
• Keyboard skills.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Daniel Cumming – Health Records Supervisor on daniel.cumming2@nhs.scot or 0141 201 1988

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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