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Technology Service Delivery Analyst
Reporting to: IT Operations Manager
Company Description
UKExpertMedical is a Manchester-based Medico-Legal agency specializing in Clinical Negligence, Personal Injury, and Industrial Disease cases. Our dedicated team of medical and legal professionals provides expert services tailored to clients’ specific needs. We are committed to delivering high-quality solutions and maintaining strong relationships with our clients. Visit our website to learn more about our expertise and read client testimonials.
Role Purpose
The Technology Service Delivery Analyst will provide high-quality technology support to colleagues across UK Expert Group while contributing to the delivery of technology improvements and projects. The role focuses on reliable service delivery, user enablement, and supporting business growth through effective use of technology.
Key Responsibilities
• Deliver responsive and effective IT support, resolving incidents, problems, and service requests, working with third-party suppliers where appropriate.
• Implement and maintain end user computing (EUC), application, network, and server changes to support business growth.
• Support and train colleagues in the use of EUC, applications (including Microsoft Dynamics), and Microsoft technologies, enabling users to work efficiently and effectively.
• Manage secure downloading and uploading of documents between lawyers, experts, clients, and other stakeholders.
• Operate robust IT joiner and leaver processes, including building, configuring, and deploying EUC devices.
• Roll out updates and scheduled maintenance across EUC, applications, servers, and network equipment.
• Assist with the delivery of technology and infrastructure projects.
• Proactively identify opportunities to improve security, reliability, and innovation within the IT environment.
• Build strong working relationships with colleagues across UK Expert Group.
• Ensure IT and data policies are adhered to and embedded in day-to-day working.
• Act as an ambassador for technology change and continuous improvement.
Knowledge and Experience
• Experience working in professional services, legal, or medico-legal environments.
• Experience delivering IT services within a rapidly growing organisation.
• Application support experience with Microsoft 365, SharePoint, and/or Microsoft Dynamics.
• Strong technical knowledge of EUC support and administration.
• Experience administering Microsoft 365 and SharePoint environments.
• Understanding of network devices including switches, routers, and firewalls.
• Experience maintaining and supporting IT infrastructure updates.
• Awareness of IT and cyber security risks, with experience of risk mitigation.
Skills
• Proactive approach to technology service delivery.
• Ability to support, train, and positively influence colleagues through effective use of technology.
• Strong supplier management and collaboration skills.
• Excellent planning, organisation, and time management skills.
• Strong analytical, problem-solving, and decision-making ability, including under pressure.
Personal Attributes
• Strong customer service mindset.
• Enthusiastic ambassador for continuous improvement across EUC, applications, infrastructure, and the Microsoft technology stack.
• Passionate about technology and learning.
• Comfortable working in evolving environments with entrepreneurial leadership.
