Technical Operations Assistant Full Time NEW

ROLE

• The Technical Support Assistant provides administrative, coordination, and technical support to the Technical Support Coordinator, helping to ensure efficient delivery of customer and internal technical support activities.
• The role focuses on documentation, task coordination, data accuracy, and communication across departments, enabling the Technical Support Coordinator to concentrate on higher‑value technical, engineering, and customer‑facing activities.

Responsibilities

Technical & Project Support

• Assist with the coordination of project kick-off meetings, including preparing agendas, tracking actions, and issuing follow-ups
• Support the preparation, organisation, and revision control of technical documentation (e.g. drawings, rig surveys, loadout information, equipment lists)
• Assist with basic review and checking of technical drawings and documents under supervision
• Help gather and consolidate technical and operational information from internal teams and customers
• Support Technology Manager with SolidWorks & Pipe flow requirement
• Attend customer meetings to discuss project requirements, as well as attend job HAZOP/HAZID’s
• Proactively evaluate and recommend innovations to drive continuous improvement across the Product Line

Documentation & Systems Management

• Maintain accurate and up-to-date filing of project documents within company SharePoint Server and QMS systems
• Support the preparation, storage, and issuing of Design of Service documents and job packs
• Assist with compiling and updating equipment certification records
• Ensure daily project updates, trackers, and QMS forms are completed and stored correctly

Operations Support

• Support Operations and Workshop teams with job-specific paperwork and pre/post-job documentation
• Support the Operations team in all operational, logistical, and departmental tasks.
• Raise purchase orders in accordance with company policy
• Assist with preparation of loadout manifests and logistics documentation based on provided inputs
• Attend operations meetings to record actions and circulate updates
• Conduct offshore/ onshore rig survey’s if/ when required
• Participate in the on-call rota

Communication & Coordination

• Act as a first point of contact for routine technical and operational queries, escalating as required
• Support communication between Operations, Engineering, Workshop, and offshore personnel
• Assist in tracking outstanding actions and ensuring timely close-out

Requirements

Qualifications/Experience

• Experience in a technical support role within the oil and gas industry is essential
• Experience with SolidWorks & CAD is an advantage
• Experience with Pipe Flow software is also an advantage
• Be computer-literate for the daily use of MS Word, Excel, and Outlook email
• Driving license is essential

Personal Skills

• Ability to manage multiple projects under strict timelines with minimal supervision and to prioritise tasks effectively
• Strong analytical, problem-solving, and organisational skills
• Understand and analyse complex information quickly and effectively; be able to present that information simply and accurately
• Be prepared to use own initiative and operate autonomously whilst maintaining high standards of reporting and accountability
• Able to establish and maintain excellent working relationships with all internal and external customers
• Have good written and spoken communication skills to explain processes to a range of people and to give presentations to groups
• Able to articulate your own point of view or instructions in terms appropriate to the listener