Team Coordinator Full Time

Job Summary

Are you an experienced administrator looking for a role where your skills genuinely make a difference?

The Local Government and Social Care Ombudsman investigates complaints against councils and care providers, giving members of the public a fair hearing when things go wrong. Our Team Co-ordinators are central to that work — and we’re looking for someone who brings real experience and confidence to the role.

In return, we offer hybrid and flexible working, the Local Government Pension Scheme, and 25 days annual leave rising to 28 with service. We are an inclusive employer and particularly welcome applications from Black, Asian and other minority ethnic candidates, who are currently under-represented in our organisation.

Job Description

You’ll provide high-quality administrative support to a team of Investigators, with responsibilities that go well beyond routine administration. You’ll manage correspondence, oversee team processes, minute meetings and take an active part in casework — including making decisions on complaints and monitoring compliance with our recommendations. You’ll work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential.

See our website for more details.

You’ll provide high-quality administrative support to a team of Investigators, with responsibilities that go well beyond routine administration. You’ll manage correspondence, oversee team processes, minute meetings and take an active part in casework — including making decisions on complaints and monitoring compliance with our recommendations. You’ll work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential.

See our website for more details.

Person specification

We’re looking for someone with a strong track record in busy, multi-stakeholder administrative roles, excellent written communication skills, and the confidence to take ownership of their workload.

See our website for more details.

Why work with us?

Benefits

At the Local Government and Social Care Ombudsman, we value our people and work hard to make this a great place to work. We are an ambitious, inclusive and friendly organisation, recognised for the vital work we do. Our benefits include:

• Pension – Join the Local Government Pension Scheme, a career average scheme that helps you plan securely for the future.
• Flexible working – We offer a range of working patterns, including agile working and flexi-time, to help you achieve a healthy work/life balance. All arrangements are subject to business needs.
• Learning and development – Access a comprehensive learning and development programme to help you thrive in your role. Where relevant, we’ll also cover your annual professional body membership fee.
• Family-friendly leave – We offer generous maternity, adoption, paternity and parental leave, as well as paid and unpaid special leave.
• Season ticket loan – We’ll loan you the cost of your annual travel season ticket to ease the expense of your commute.
• Wellbeing support – Our wellbeing programme includes an Occupational Health Service and a free, confidential 24-hour Employee Assistance Scheme, offering advice on both work and personal challenges.
• Civil Service Sports Club – You’ll have the opportunity to join and enjoy the wide range of activities on offer.
• Eye care and health – We reimburse the cost of eye tests, subsidise glasses prescribed for screen use, and cover the cost of an annual flu jab.
• Cycle to Work Scheme – Spread the cost of a new bike through a salary deduction loan, making it easier to cycle to work.

Reasonable adjustments – We are committed to making appropriate adjustments to support every member of our team

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Interviews in person (Coventry or York), Wednesday 2 or Thursday 3 June including a skills-based assessment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : recruitment@lgo.org.uk
• Email : recruitment@lgo.org.uk

Recruitment team

• Email : recruitment@lgo.org.uk

Further information

If you are dissatisfied with any part of our recruitment process, you can raise a complaint on our website https://www.lgo.org.uk/information-centre/about-us/our-performance/complaints-about-our-service.

https://www.lgo.org.uk/