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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.Please noted that, this is part-time 20 hour contractA WORLD OF REWARDSHourly Rate of £13.79 per hourSmart uniform provided and launderedFree, healthy and high quality meals when on dutyGrow your Career !Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramDiscounted dental and health coverHigh street discounts: with Perks at WorkDiscounted car parkHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)Modern and inclusive Team Member’s areasWhat will I be doing?As a Switchboard Operator , you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as requiredDemonstrate a high level of customer service at all timesComply with hotel security, fire regulations and all health and safety legislationAttend appropriate training courses, when requiredDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Switchboard Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Positive attitude and good communication skills, especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in a customer-focused industryEVERY JOB MAKES THE STAY.At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.Find out more about all our brands and hotels – Hilton Brands | Global Hospitality CompanyWork LocationsHilton London Metropole HotelSchedulePart-timeBrandHilton Hotels & ResortsJobGuest Services, Operations, and Front Office
