Student Fees Administrator Full Time NEW

Student Fees Administrator

Student Fees

Location

Egham

Salary

£29,297 per annum pro rata – including London Allowance

This is the expected starting salary for this post however appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Post Type

Part Time

Hours per Week

14

Weeks per Year

52

Closing Date

23.59 hours BST on Friday 08 May 2026

Reference

0426-121

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Part-Time, Permanent (14 hours per week)

Applications are invited for the post of Student Fees Administrator in the Student Fees Department.

We’re looking for a proactive and customer‑focused individual to help deliver high‑quality financial services to our student community. In this role, you’ll play a key part in managing student accounts and supporting the smooth day‑to‑day running of our financial operations.

You’ll work closely with student customers, academic departments, other University teams, and external organisations, helping to ensure accounts are accurate, queries are resolved efficiently, and services are delivered to a consistently high standard. The role also includes responsibility for day‑to‑day credit control across a portfolio of major accounts and/or a defined section of the student sales ledger.

This is a varied role that combines behind‑the‑scenes financial administration with direct student engagement. You’ll regularly meet with students through scheduled appointments at the Student Services Centre, working on a rota basis to provide clear, supportive guidance on financial matters.

If you enjoy balancing detailed administrative work with meaningful customer interaction—and want to contribute to a service that genuinely supports students—this could be an excellent opportunity.

The successful candidate will have excellent written and verbal communication skills, a high standard of numeracy, and strong attention to detail. You will be confident using Microsoft Outlook, Excel and Word, able to manage your own workload independently, and prioritise effectively while also contributing positively as part of a wider team. The role requires the ability to liaise confidently with a broad range of internal and external colleagues, work calmly under pressure, and meet firm deadlines.

You will demonstrate discretion, empathy and sensitivity when dealing with students, alongside a clear understanding of and commitment to equality, diversity and inclusion. Experience of working with a computerised finance or accounting system—ideally Agresso—together with knowledge of tuition fee processes within the higher education sector, would be highly desirable, as would experience in credit control or accounts receivable. A commitment to continuous improvement and professional development is essential. Some evening and weekend working will be required during key university activities such as enrolment, and occasional travel to external events or conferences may also be necessary.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0426-121

Closing Date: 23:59, 8 May 2026

Interview Date: To be confirmed

Further details: Job Description & Person Specification Email details to a friend

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The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.