Billing Supervisor / Team Lead (O2C) Full Time

Job Title: Billing Supervisor / Team Lead (O2C)

Location: Milton Keynes (Hybrid: 2 days in-office)

About The Role

We are looking for an experienced EMEA Billing Team Leader to join BSI’s Finance Business Services team. In this role you will lead the delivery of accurate, timely and compliant customer invoicing and credit note activity across a portfolio of EMEA client ledgers.

Reporting to the EMEA Billing Manager, you will manage a team of Billing Specialists and Senior Billing Specialists, ensuring billing activity is prioritised effectively, service levels are met and strong controls and governance are maintained across multiple countries.

You will work closely with Sales, Operations, Contracting, Master Data, Credit & Collections and Finance teams to deliver high quality billing while improving processes and preventing downstream issues such as disputes or delayed payments.

This is a great opportunity for a finance professional who enjoys team leadership, operational excellence and improving billing processes in a multi country environment.

Responsibilities

• Lead the day to day delivery of EMEA billing operations, ensuring invoices and credit notes are accurate, timely and compliant
• Manage and develop a team of Billing Specialists and Senior Billing Specialists, providing coaching, performance management and development support
• Translate priorities from the EMEA Billing Manager into daily and weekly team plans, ensuring work is prioritised and delivered on time
• Monitor and deliver key billing KPIs including invoice timeliness, right first time accuracy, backlog levels and credit note volumes
• Ensure invoices and credit notes are raised in accordance with contract terms, pricing structures, tax requirements and statutory regulations
• Oversee billing queries and disputes, ensuring issues are resolved quickly and root causes are addressed
• Ensure compliance with local statutory invoicing rules, VAT and indirect tax requirements across multiple EMEA countries
• Maintain strong billing controls including approvals, documentation standards and evidence retention
• Support month end and year end billing activities including cut offs, backlog management and financial reporting inputs
• Partner with Credit & Collections, Cash Application and Operations teams to prevent billing errors and improve cash flow outcomes
• Identify opportunities to improve processes, standardise workflows and support ERP or Order to Cash transformation initiatives
• Ensure high standards of billing quality through regular quality assurance and team coaching

To be successful in the role you will have

• Previous experience within Billing, Accounts Receivable or Finance Operations, ideally within a team leadership role
• Experience managing billing teams and delivering results against operational KPIs
• Strong understanding of complex billing processes including contracts, pricing structures and invoicing requirements
• Experience working across multiple currencies, countries or international ledgers
• Knowledge of VAT, indirect tax or statutory invoicing requirements
• Strong stakeholder management skills with the ability to partner with Sales, Operations and Finance teams
• Strong Excel skills including pivot tables and formulas
• Experience working with finance systems such as SAP or similar ERP platforms
• Strong attention to detail and the ability to manage competing deadlines in a fast paced environment
• AAT or equivalent finance qualification is desirable

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world’s first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors – including automotive, aerospace, built environment, food and retail, and healthcare – BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between – to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.