Stakeholder Manager Full Time

The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport, Titchfield (Fareham).

All colleagues are required to work from their contractually allocated site for at least 40% of their working time.

About The Job

Job summary

Do you have excellent communication, interpersonal and organisational skills? Have you got a good eye for detail? Are you able to quickly identify issues and proactively resolve them? If so, this might be the role for you!

Stakeholder engagement and management is the systematic identification and analysis of stakeholders, the planning and conduct of interactions to engage and communicate with them, taking account of their levels of influence and particular interests, ensuring their involvement throughout the project lifecycle.

A Stakeholder Manager may operate in a Programme Management Office (PMO) in any Directorate across the organisation delivering projects/programmes/portfolio to help realise our organisational strategy. These PMO’s will vary in size, scope, complexity and delivery methodology.

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Job Description

This role sits within the Strategic Innovation and Analysis (SIA) directorate. You will be part of the Google Cloud Platform Analytic Platform (GCP AP) ─ formerly known as the Integrated Data Service (IDS) ─ Outreach Team.

You will use your strong project delivery and strong communication experience to proactively build relationships with ONS key analysts to understand, scope and develop out their priority analytical requirements which require linked data. You will then manage these relationships and deliver these analytic projects via the GCP AP, to support delivery towards ONS’s strategic vision.

In this role you will manage the engagement and day-to-day relationships with several priority stakeholders, acting as a point of contact. These include analysts, data managers, Analytics and Data Curation experts, policy officials, and communication professionals primarily across the office but also cross-government.

Maintaining strong relationships, securing commitment, active support, and involvement across the office, whilst ensuring that stakeholder requirements are understood, managed and fed into the service is a further critical element to this position. You will be expected to support the development of briefing materials, take an active role within the transition of day-to-day project management and deliver presentations to stakeholders with a clear consistent narrative about GCP AP and improvements to the service.

The successful candidate will be an enthusiastic and inclusive team player, someone who can demonstrate leadership and initiative, comfortable managing a wide range of quickly changing priorities and ensuring that the wider team is well supported and motivated. You will work closely with colleagues across the service to ensure a coordinated approach to engagement activity.

You will work closely with colleagues across the service to ensure a coordinated approach to engagement activity which supports wider delivery and corporate objectives.

Key Responsibilities

• Requirements management: Lead the process of capturing stakeholder analytical needs, assessing, defining and justifying these across multi-disciplinary teams/workstreams to arrive at an agreed schedule that delivers for the user.
• Strategy & Analysis: Lead stakeholder engagement using appropriate tools and support development of the GCP AP ─ in line with the ONS Strategy and user feedback. Provide advice on the most appropriate communication channel for each stakeholder group to drive users and use-cases onto the platform in alignment with the ONS strategy.
• Risk & Issue Management: Work with the service to log and report on risks associated with the scoping of projects and key stakeholder relationships.
• Knowledge & Information Management: Ensure the end-to-end GCP AP service teams are kept abreast of emerging analytic priorities, to ensure the relevant technical support and pipeline is prioritising the key projects. Keep abreast of latest developments including the data catalogue to properly inform stakeholders of the art of the possible.

Person specification

Essential Criteria

• Experience of providing a quality customer focused service, responding to the expectations and needs of diverse stakeholders.
• Excellent interpersonal and communication skills with a proven track record of establishing, building and maintaining strong collaborative and productive relationships across a range of sectors.
• Ability to effectively manage a complex workload, prioritising and dealing with rapidly changing priorities.
• Discernible experience of working with a range of subject matter experts (SMEs) in multidisciplinary teams with an excellent understanding of user need and why data-led change matters.
• Proven capability of working to tight deadlines. Responding quickly and decisively to take ownership for, and delivery of, outcomes in a fast-paced environment.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Technical Skills

We’ll assess you against these technical skills during the selection process:

• Stakeholder engagement – Practitioner Project Delivery Capability Framework
• Business change and implementation – Working Level Project Delivery Capability Framework

Benefits

Alongside your salary of £41,985, Office for National Statistics contributes £12,163 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.