Service Charge and Leasehold Officer (12 month FTC) Full Time NEW

We’re recruiting for a Service Charge and Leasehold Officer to join our team! Contractually based out of our Portsmouth office on a 12-month fixed term contract, this is a part time role working 22.5 hours per week, with a minimum of 20% of this to be office based to promote collaboration and team working. We’re able to offer flexibility regarding working days and hours for the right candidate, with full details to be discussed further at interview.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s The Facts About The Role

As Service Charge and Leasehold Officer, you’ll be the point of contact for leaseholder and shared ownership customers around lease management, providing a high level of customer service. You’ll be VIVID’s expert in leasehold management, maintaining a good working knowledge of leasehold legislation and best practice. Working closely with the Sales team, you’ll ensure that accurate and detailed information is given before any lease commences. 

You’ll manage the service charge process, including works/costs reconciliation such as communal repairs, fire works, S20 works etc, service charge queries and complaints for leasehold and shared owner customers. You’ll review and approve invoices, ensuring breakdowns received for services and charges are in line with contract and responsibilities.

You’ll have previous experience in a leasehold management role/managing agents within the social housing sector or a related field. And will have an understanding of housing associations, or a similar environment. You’ll have excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders. You’ll have experience delivering a high standard of customer service in a busy environment, and the ability to prioritise and organise workload and competing priorities. While it would be beneficial to hold an NVQ or similar in business administration, housing, customer service or similar (or a commitment to work towards this), this is not essential.

This is a blended role, with some outside office hours required due to the needs of our customer group. You’ll need a full current driving license with business use with access to a vehicle.

Interviews are due to take place 27 May (subject to change).