Location: Head Office, Weston-super-Mare
Salary: £31,782.40 per annum (40 hours per week)
Hours: Full time, 40 hours per week
Purpose of the Role
This is a hands-on, results-accountable role focused on converting parent enquiries into show-arounds and registrations through confident, proactive and high-quality telephone communication.
The role combines front-line enquiry handling with clear responsibility for driving conversion performance across the enquiries function. The successful candidate will take ownership of call quality, enquiry pipeline health, follow-up discipline and conversion outcomes, not just activity levels.
The role also carries responsibility for supporting and managing another supervisor, setting expectations, using data to identify underperformance, and taking corrective action where required.
This is not a purely supportive or coordination-based role. The post-holder is expected to use data, dashboards and CRM insight to actively manage performance and maximise occupancy across the group’s nurseries.
Key Responsibilities
Enquiries, Calls & Conversion Performance
Performance & Commercial Ownership
Leadership, Accountability & Team Management
Systems, Process & Continuous Improvement
Collaboration & Reporting
Person Specification
Essential
Desirable
This role is suited to someone who enjoys pace, accountability and ownership. It is ideal for a candidate who takes pride in converting enquiries into outcomes, values data and clarity, and is comfortable being responsible for results rather than simply effort.
This role is not suitable for individuals seeking a primarily administrative, purely supportive, or low-target environment.
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