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IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.OverviewAt Gallagher, we are one of the world’s largest insurance brokerage, risk management, and consulting firms. Our Professional Risks Division is a dynamic and highly skilled team, dedicated to delivering tailored insurance solutions and exceptional service to our clients across the UK.We are currently seeking a Senior Claims Handler to join our established team. This is an exciting opportunity for an experienced professional to make a real difference in the claims process, ensuring the best possible outcomes for our clients. If you are passionate about claims handling and committed to delivering excellence, we would love to hear from you.How You’ll Make An ImpactAs a Senior Claims Handler, you will:Provide high-quality, professional advice and support to clients regarding claims issues, ensuring their expectations are exceeded. Advise and update clients on relevant events and discussions throughout the claims process, ensuring complete customer satisfaction during potentially stressful times. Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, keeping them informed of any new developments. Offer expert technical advice to clients throughout the lifecycle of their claims. Demonstrate empathy and professionalism while managing client expectations effectively. Maintain and develop your knowledge of the insurance market, legislation, and technical aspects of claims handling. Manage claims efficiently, ensuring all relevant information is accurately recorded in the system. Produce accurate claims statistics in line with Service Level Agreements (SLAs). About YouTo be successful in this role, you will need:Proven experience in handling Commercial Claims, with specific knowledge of Professional Risks/Financial Linesbusiness, including PI, ML, D&O, Cyber, and FI. A strong background in the insurance industry, with a focus on expert claims handling within professional risks. A client-focused mindset, with excellent communication and interpersonal skills. Strong analytical and forward-planning abilities, with a keen eye for detail. The ability to identify potential risks and seek advice when necessary, adhering to company processes and applying due diligence. A proactive attitude and a desire to develop your career within a supportive and professional environment. Eligibility to work in the UK. Compensation And BenefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more…We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
