Sales & Operations Administrator Full Time NEW

Overview

This is a full-time, on-site role based in Swindon with a competitive salary.

We’re looking for a highly organised and proactive Sales & Operations Administrator to join our fast-growing dynamic business. This is a key front-line role where you’ll be the first point of contact and the face of the company to our customers. 

You’ll be central to managing the full sales order process, coordinating logistics, and delivering excellent customer service. You’ll also play a key part in driving sales through customer engagement and follow-ups, helping to build strong relationships and identify opportunities.

No two days will be the same in this varied and fast-moving role, with real responsibility and the chance to make a visible impact as we continue to grow.

Key Responsibilities

Sales Admin & Order Processing

• Process orders across email, portals, and phone 
• Maintain CRM accuracy and customer records 
• Ensure invoicing and order updates are completed daily 
• Respond to customer queries promptly 

Customer Support

• Act as first point of contact for updates and queries via phone and email 
• Escalate complex issues to senior team 
• Communicate delivery updates and delays 

Sales Support

• Support promotions and product information 
• Assist with customer follow-ups via phone and email where required 
• Re-engage lapsed customer, warm leads and reach out to new potential customers through outbound calls and email contact
• Provide data for sales reporting 

Stock & Logistics 

• Monitor stock levels and flag issues 
• Liaise with warehouse/production teams 
• Prepare basic delivery documentation 
• Coordinate shipments under instruction 

E-commerce Support

• Process Shopify and Amazon orders 
• Escalate Amazon issues to senior team 
• Ensure dispatch deadlines are met