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To Provide The Day To Day Interface With The Customer; With Full End To End Ownership Of The Account. This Includes, But Is Not Limited To
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
- Offering outstanding Customer Service to all customers; external & internal
- Issuing Customers with quotations, confirming all details are correct and in a timely manner
- Following up quotations as agreed with Management
- Ensuring orders are entered correctly on to the system
- Process incoming telephone/email/web orders accurately
- Building strong relationships with allocated Customers
- Liaising with the Operations Team to ensure orders will be fulfilled on time and in full
- Communicating the delivery status of orders to allocated Customers, where necessary
- Managing Customer delivery expectations, to ensure a positive outcome for both Parties
- Monitoring & updating the CRM system
- Setting up new accounts
- Provide cover for any absent member of the Team as and when requested
The Person ?
- Previous experience within a sales administration/customer service position
- Excellent oral and written communication skills
- Great eye for detail
- Confident telephone manner
- Customer focused ? ability to develop and xlqdzyr maintain exceptional customer relationships
- Ability to multi-task and work to deadlines
- Capability to work independently and prioritise workload
- Willingness to learn about new products
- Experience in negotiating and diplomacy
- Ideally have working knowledge of SAP B1, but not essential as full training will be given
- Keen interest in motorsport and/or aerospace would be of benefit
