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About The Role Programme Officer Full-time | 6‑month Fixed-Term Contract | Grade 4 Academic Services – Programme Operations Location: Lansdowne and Talbot campuses Make a Difference To The Student Experience We are looking for a proactive and highly organised Programme Officer to join our Programme Operations team on a 6‑month fixed‑term basis. This is an excellent opportunity to contribute to the smooth running of academic programmes and play a key role in delivering a high‑quality experience for our students.
Our Programme Operations team provides an integrated, responsive service to support the effective delivery of courses across the University. You will work closely with students, academic colleagues and professional services teams, responding to a wide range of course‑related queries and ensuring processes are delivered accurately, efficiently and in line with University regulations.
What You’ll Be Doing
In this varied and fast‑paced role, you will:
- Provide day‑to‑day administrative and operational support for academic programmes
- Act as a key point of contact for students, responding to enquiries via email, telephone, online platforms and in person
- Liaise with academic staff, professional service teams, partner organisations and others
- Contribute to service improvement by identifying more effective ways of working
- Help deliver University‑wide events such as enrolment and graduation
Why join us?
- Be part of a supportive, professional team dedicated to student success
- Gain valuable experience within a complex and rewarding higher education environment
- Develop your skills and knowledge through hands‑on involvement in core academic processes
- Contribute to an inclusive, values‑driven organisation that celebrates diversity and sustainability
If you’re passionate about delivering high quality customer focused administration in an education environment then we’d love to hear from you. If you would like an informal conversation about the role before applying please contact Emma Jackson, Programme Operations Manager – ejackson@bournemouth.ac.uk
Additional Information
This role is full‑time (37 hours per week). Flexibility will be required during peak periods.
About The Department
Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.
About Us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.
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