Product & Customer Operations Manager Full Time

About the Company:Prema Cognition (PREMAZ) is a health technology company developing tools for the early detection and monitoring of cognitive decline and dementia. Founded by medical doctor Julia Cooney and developed in collaboration with the University of Cambridge Memory Lab, PREMAZ aims to shift dementia care from late-stage treatment to earlier detection and prevention.Our core product is a precision memory assessment, a scalable digital cognitive test designed to detect subtle changes in cognitive function and track them over time.PREMAZ works with a range of partners across healthcare and research, including neurology and GP clinics, longevity clinics, pharmaceutical and biotech research organisations, and care providers such as nursing homes and assisted living facilities.PREMAZ is venture-backed and recently closed its first external funding round to support the next phase of product development and clinical partnerships.The RoleWe are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus of this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform.A secondary part of the role involves working with customers using the platform, helping gather feedback, troubleshoot issues when needed, and ensure successful deployments. These interactions will play an important role in informing product decisions and identifying opportunities for improvement.This is a high-ownership role in an early-stage startup, where you will have significant influence over how the product evolves. The role would suit someone currently working in product, product operations, or customer success who is ready to step into a role with more significant ownership and direct impact on the product. You will work closely with the founding team and engineering team to help shape how PREMAZ develops as we scale.Key ResponsibilitiesProduct ManagementTranslate customer feedback into product requirements and feature requestsMaintain and prioritise the product backlogWork with the founders and engineering team to define the product roadmapWrite clear product specifications and user stories for new featuresEngineering CoordinationWork closely with the engineering team to track feature development and deliveryHelp run sprint planning and ensure development priorities remain aligned with customer needsCoordinate feature testing and product releasesCustomer Operations Act as the primary point of contact for product-related questions from customers and partnersSupport onboarding of new clinics and research partnersTroubleshoot product issues and coordinate with the engineering team to resolve themGather structured customer feedback and identify common requests or pain points. Your Background:4-6 years of experience in product management, product operations, or customer operations, ideally in digital health or healthcare technology, preferably within a startup or high-growth company.Strong organisational and prioritisation skills, comfortable managing senior team membersAbility to communicate effectively with both technical teams and non-technical usersComfortable interacting directly with customers and supporting product adoptionExperience working with product management tools such as Jira, Linear, Notion, or similar.Basic technical literacy (APIs, data structures, or coding experience)Experience working in healthtech, digital health, or clinical softwareNice to HaveFamiliarity with agile product developmentExperience working with B2B SaaS productsTechnical proficiency, including coding experience or the ability to work directly with APIs, data structures, and software systemsBackground or interest in neuroscience, cognitive health, or healthcare innovationWhy Join PREMAZWork on one of the most important challenges in healthcare: early detection of dementiaCollaborate with leading researchers from the University of CambridgeJoin an early-stage startup where your work will directly shape the product and customer experienceGain exposure to product development, clinical research, and digital health innovationSignificant ownership and responsibility early in your career, with the opportunity to grow into a CPO role as the company scalesCompensation & Benefits: Salary: £45,000 + equity (0.2–0.7% depending on experience)Flexible hybrid working, with 1-2 days per week in person at our office in Chiswick, West LondonOpportunity to travel across the UK and to the US to support clinic deployments and customer relationships