PR & Communications Manager (16 month fixed term contract) Full Time

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

📍London | 💰£68,000 – £80,000 + incentive rewards tied to your performance + Benefits | Hear from the team ✨

⭐ About the role

We’re looking for a brilliant PR and Communications Manager (16 month fixed term contract) who is passionate about their work and about what Monzo is doing.

You’ll play a key role in a busy press and communications team and support in building on Monzo’s reputation as a trusted digital bank that is growing at pace on the back of a strategy that has its customers at the heart.

Reporting to a Senior PR and communications manager, you’ll be supporting the execution of the trust strategy that brings together everything from launching the latest industry-first products, to consumer campaigns around scams or raising awareness about how we protect our most vulnerable customers. You’ll be an ambassador for communicating brilliantly, and for obsessing about our customers and our mission. You’ll be hands-on and part of a busy press office that manages a range of topics and issues. You’ll be an excellent communicator who can thrive in a fast-paced environment and someone who has solid experience managing media.

🔑You’ll play a key role by…

• Supporting delivery of the trust communications strategy, managing both reactive and proactive media across areas like fraud, financial crime, security, vulnerable customers, payments and technology
• Working across both corporate and consumer communications, promoting Monzo’s business priorities, product launches, milestone announcements and proactive consumer campaigns across key channels
• Working with the teams across the business and our agencies to prepare for events, executive profiling and interviews
• Managing reactive press stories
• Monitoring, tracking and proactively analysing Monzo’s presence in the media
• Mine stories from across the business that support our communications goals
• Being an excellent team player and problem solver within a busy press office
• Working cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects
• Providing trusted advice to senior stakeholders on sensitive, complex issues
• Pitching great stories to journalists
• Building and maintain great relationships across key media and the business, spotting risks and opportunities that inform our agenda
• Staying on top of emerging sector themes, trends and news

🤩 We’d love to hear from you if you are…

• A communications professional who has experience working as part of a busy press office, be that in-house or at an agency
• Excellent at media relations
• A hands-on team player who can flex across reactive and proactive work as well as both corporate and consumer
• Able to thrive in a fast-paced environment
• Excellent organisational skills, with the ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines
• Excellent at communicating with the ability to manage senior stakeholders
• Passionate about Monzo’s mission and committed to delivering exceptional results
• A networker that can collaborate across different teams at every level and a keen interest to build your network outside of Monzo
• A great storyteller with exceptional writing skills
• Great at problem solving and issues management
• Obsessed with data – both in the mining of it for proactive work and the tracking of our KPIs
• A forward-thinker and a keen learner who is always on the lookout for trends, themes, and stories that advance Monzo’s mission

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £68,000 – £80,000 incentive rewards tied to your performance

📍This role is based in our London office, with a hybrid working environment.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 £1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps:

• Recruiter Call (30mins)
• Initial video call with hiring manager (30 mins)
• Final interview via Google Meet (60 mins)

Our average process takes around 3-4 weeks but we will always work around your availability.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊