Planned Works Coordinator (12m FTC) Full Time

Salary: £32,131 plus excellent benefits

Location: Wooburn Green, High Wycombe

Hybrid working: Two days per week in the office and three days from home

Contract: 12-month parental leave fixed term contract

Hours: Full time, thirty seven hours per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We are now recruiting a Planned Works Coordinator to join us on a 12-month parental leave contract. This is an important role that keeps our planned works programmes running smoothly and ensures our customers receive a great experience throughout.

If you enjoy organising busy workloads, supporting colleagues and delivering excellent customer service, this could be a brilliant next step.

About The Role

Our Planned Works and Capital Works team plays a vital part in improving the quality, safety and comfort of our homes. From new kitchens and bathrooms to roofing, windows, doors, redecoration and retrofit projects, this team delivers the upgrades that make a real difference to our customers.

As our Planned Works Coordinator, you will help keep these programmes on track by providing coordination, communication and administrative support across the team.

You will work closely with administrators, managers, contractors and delivery teams to support a wide range of planned works programmes. Every day will look different. You might be updating schedules, preparing documentation, booking appointments or speaking with customers and contractors to keep projects moving.

You will also provide flexible support across Property Services, helping ensure our wider teams have the information they need to deliver excellent services.

Key Responsibilities

• Support the delivery of planned works programmes including kitchens, bathrooms, windows, doors, roofing, redecoration and retrofit
• Work collaboratively with administrators, managers, contractors and internal teams
• Keep customers updated throughout the duration of works
• Maintain accurate records, databases and documentation
• Manage incoming enquiries and provide excellent customer service
• Help plan workloads and schedule activities
• Share information clearly with all stakeholders
• Provide general administrative support across Property Services

What We’re Looking For

Must Haves

• Strong communication skills with a friendly and professional telephone manner
• Ability to work well in a team while managing tasks independently
• Excellent attention to detail and accuracy in record keeping
• Strong IT skills including Outlook, Word and Excel
• Confidence updating databases and maintaining accurate documentation
• Good organisational skills with the ability to prioritise and meet deadlines
• A commitment to delivering excellent customer outcomes
• A practical and hands on approach with plenty of common sense

Nice To Haves

• Experience working in property services or a similar operational environment
• Experience supporting planned works or repairs teams
• Confidence working with contractors and external partners
• Experience in a customer facing role

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £32,131 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours & Additional Pay

• 37 hours per week
• 09:00 – 17:30 Monday – Thursday
• 09:00 – 17:00 – Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 01/06/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.