Payroll Support Administrator Full Time

We’re looking for a proactive and organised individual to join our payroll team in a newly created role. This is a great opportunity for someone with strong administrative or customer service experience who enjoys working in a fast-paced, collaborative environment.

You’ll play a key role in supporting the delivery of payroll services within Publica and our partner Councils, helping to ensure smooth day-to-day operations. Working closely with the wider team, you’ll handle a variety of administrative tasks and respond to both internal and external queries.

Key responsibilities

• Respond to queries from internal and external customers in a timely and professional manner
• Help meet operational demands in line with service level agreements (SLAs)
• Support employee benefits and recognition schemes
• Assist with the company absence line to ensure continuity of service
• Provide administrative support to the payroll team, assisting with payroll services for multiple clients

About you

You don’t need direct payroll experience – what matters most is your ability to stay organised, communicate clearly, and manage a varied workload with accuracy and attention to detail.

• A natural multitasker who can manage competing priorities
• Comfortable working across different systems or organisation
• A team player with a proactive, can-do attitude
• Great attention to detail
• Experience in administration or customer service roles

This is a part-time position (25 hours per week, 5 hours per day, Mon-Fri) with a flexible hybrid setup, including a regular Wednesday in our Cirencester office and working within core hours of 9am–5pm — perfect for someone who values both structure and balance.

You will need

• GCSE Maths and English or equivalent to grade C/4 or higher
• Administration/payroll/business and finance type qualification or relevant experience
• Good working knowledge of Word, Excel and Outlook.
• Working as part of a team and in a shared service environment.
• Ability to prioritise work effectively and keep track of several moving tasks.

For more information about this role please see the Job Description/Person Specification.

Closing Date – Sunday 10th May
Interview Date – Wednesday 20th May in Cirencester

Special Conditions

• BPSS Check
• Ability to travel

What we can do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

About The Organisation

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.