Operations Manager, Business Banking Full Time NEW

This is a high-impact leadership role at the core of a fast-growing digital banking environment, focused on delivering exceptional customer experiences for business clients. You will oversee operational performance across customer support functions, ensuring efficiency, compliance, and service excellence at scale. Leading a team of managers, you’ll shape a culture that balances customer-centricity with strong risk awareness. The role combines strategic thinking with hands-on execution, driving continuous improvement through data insights and process optimization. You will collaborate cross-functionally with product, compliance, and operations teams to support innovation and growth. This opportunity is ideal for a results-driven leader who thrives in a dynamic, technology-led environment.

Accountabilities

• Lead and develop a team of Team Managers, ensuring high performance and consistent delivery of customer service excellence
• Own operational metrics within your business area, driving improvements in efficiency, accuracy, and customer satisfaction
• Foster a culture of accountability, risk awareness, and continuous improvement across customer operations teams
• Analyze performance data to identify trends, uncover opportunities, and implement data-driven improvements
• Review, optimize, and redesign operational processes to enhance scalability and service quality
• Collaborate with cross-functional stakeholders (Product, Risk, Compliance, Workforce Management) to deliver operational initiatives
• Manage relationships with external partners and outsourcing providers to ensure alignment and service quality
• Lead key projects from conception to execution, driving innovation and transformation within business banking operations
• Support and coach leaders through regular feedback, performance reviews, and development planning
• Champion a customer-first mindset while ensuring adherence to regulatory and operational standards

Requirements

• Proven experience leading leaders within a customer operations or service environment, ideally in financial services or fintech
• Strong track record of managing large teams and delivering measurable operational improvements
• Excellent leadership and coaching skills, with the ability to inspire, develop, and engage teams
• Data-driven mindset with experience analyzing performance metrics to drive decision-making
• Strong communication and stakeholder management skills, with the ability to influence at all levels
• Experience working with third-party vendors or outsourcing partners
• Ability to manage complex projects and execute against long-term strategic goals
• Strong organizational and problem-solving skills, with attention to detail and operational excellence
• Collaborative approach with experience working across multiple business functions
• Experience in payments, merchant services, or card acquiring is a plus

Benefits

• Competitive salary with performance-based incentives
• Flexible working hours and remote-first approach within the UK
• Annual learning and development budget to support professional growth
• Comprehensive home office setup, including equipment and support for remote work
• Opportunity to work in a fast-growing, mission-driven organization shaping the future of banking
• Inclusive and collaborative culture focused on innovation, growth, and employee well-being
• Additional benefits including holidays, wellness initiatives, and team engagement programs

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.