Patient Support Coordinator Full Time

About the Role

We are seeing for a reliable and organised Patient Support Coordinator to join our busy admin team who support twelve physiotherapists and five clinics in Edinburgh. The position offers an opportunity to contribute positively to patient experiences, while working in a dynamic healthcare environment.

The remote role involves managing a high volume of calls and enquiries, often involving sensitive information, therefore empathy and the ability to stay composed under pressure are key. The successful candidate will often be the first point of contact with our patients, so a professional, calm and friendly manner is essential.

The ideal candidate will also possess strong office and IT experience, excellent organisational skills, and a compassionate approach towards patient care.

This is a remote position, however you must be based in Scotland and able to attend occasional in-person meetings and training sessions in Edinburgh.

As part of a cover letter, in your own words, please tell us a bit about yourself and what will make you an excellent fit for this position.

Key Responsibilities

• Answering and managing incoming calls in a professional and approachable manner
• Booking and managing appointments across multiple clinics
• Responding to patient enquiries via phone and email
• Handling sensitive situations with discretion and empathy
• Maintaining accurate records using practice management systems
• Supporting the wider team with general administrative duties

Essential Requirements

Please only apply if you meet the following criteria:

• Confident and professional telephone manner
• Ability to work efficiently in a busy environment
• Strong organisational skills and attention to detail
• Comfortable handling sensitive information appropriately
• Excellent general IT skills, with confident use of Windows or macOS (MacBook)
• Proven ability to pick up and use new systems quickly with minimal support
• Able to work independently in a remote setting
• Based in Scotland and able to attend occasional meetings in Edinburgh

Desirable

• Experience in a healthcare or clinic setting
• Experience working across multiple sites or services
• Previous use of Google Workspace and/or Microsoft Office
• Experience with clinic or booking systems (e.g. TM3, Cliniko, Nookal)

Application Process

Along with a current CV, a cover letter is required as part of your application. In your own words, please tell us a bit about yourself and what will make you an excellent fit for this position. Applications without a cover letter will not be considered.

What We Offer

• Structured training will be provided
• Remote working
• Team environment
• Opportunity to work within a growing business

Additional Information
This role would suit someone who is organised, approachable and able to manage a busy workload while maintaining a calm and organised approach. A strong work ethic and a genuine interest in helping people are important.

Job Types: Full-time, Part-time

Pay: £13.00-£15.00 per hour

Expected hours: 6 – 12 per week

Work Location: Hybrid remote in Edinburgh (City of Edinburgh)