Patient Administrator – Surgery Full Time

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

Main duties of the job

The Surgery care group at University Hospital Southampton NHS Foundation Trust (UHS) have an exciting opportunity for a motivated administrative professional to join our friendly, experienced and supportive team.

In this role, you will work closely with Consultants and colleagues across the care group to help ensure patients receive the highest quality care.

UHS is a leading national trauma centre and our aim is to deliver surgical care of the highest standard.

Working for our organisation

University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

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Detailed Job Description And Main Responsibilities

As a Patient Administrator, you will play a key part in achieving this by providing essential secretarial and administrative support, coordinating outpatient clinics, arranging patient admissions for surgery and communicating with patients about their treatment and care.

Your work and contribution will directly support patient pathways and a positive patient experience.

What You Will Do

You will be working closely with your team of consultants to provide a comprehensive administration service which will involve:

• Working closely with the clinical teams and co-ordinating the patient pathways from referral onwards.
• Managing the administration for the service as well as provide secretarial support to Consultants.
• Supporting the wider team by typing letters, handling queries from patients and other care providers and supporting timely communication.
• Prioritising and organising your own workload while contributing effectively to the wider administrative team.

This role is interesting and varied, giving you the opportunity to develop relationships with patients and supporting them throughout their treatment and care.

What We Are Looking For

We are looking for a flexible and motivated individual with the ability to manage a demanding workload with changing priorities. Confidentiality, professionalism and a willingness to learn are essential. You will need to be able to work in a calm, logical and methodical way and be able to multi-task whilst dealing with frequent interruptions in a busy environment. You will be be confident, diplomatic and approachable when communicating with patients and colleagues.

We Are Also Looking For You To Demonstrate

• A high level of organisation skills and attention to detail
• The ability to communicate clearly and compassionately over the telephone and in person
• Use of IT skills, including Microsoft Office
• The ability to work independently, whilst seeking guidance where necessary

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
• Experience as an administrator or secretary in an organisation with a customer focused environment
• Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
• Proficient in the use of all hospital computerised patient systems
• Experience in understanding and analysing patient pathways
• Knowledge of both local and national targets relating to RTT and cancer pathways

Able to demonstrate behaviours that meet the Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together