P/T Receptionist 20 hours p/w Full Time

We are looking for a welcoming, professional and organised Receptionist to provide an efficient front of house service and act as the first point of contact for visitors, clients and colleagues. This is a key role in ensuring the smooth day‑to‑day operation of our reception area, creating a positive first impression and supporting a well‑run, professional workplace.

Salary: £14,610 (based on 20 hour week) full time equivalent £27,029 p/a

The role is office‑based in Letchworth, Hertforshire and the hours are 9.00am to 5.30pm Monday & Tuesday and 9am-2pm on Wednesday. We have another member of staff who covers the latter half of the week, ensuring full reception cover during business hours.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About The Role/team

As the face of the organisation, you will deliver high standards of customer service, manage enquiries, handle calls and carry out a range of administrative and facilities‑related tasks, working closely with the Facilities team and wider organisation.

Key Accountabilities

• Act as the first point of contact for visitors and colleagues, handling enquiries face‑to‑face and via email in line with Customer Care Standards and organisational values.
• Ensure full reception cover during set opening hours, liaising with the Facilities Officer and Facilities Manager to arrange cover for breaks when required.
• Receive, distribute and manage incoming post throughout the day, adhering to agreed procedures and confidentiality requirements, including opening and scanning mail where agreed.
• Frank outgoing post accurately, ensuring appropriate postal services are used and value for money is maintained.
• Maintain accurate visitor records in line with health & safety and fire regulations, issuing visitor passes at all times.
• Communicate the arrival of visitors, contractors and suppliers in a clear, professional manner.
• Assist with weekly testing of the fire alarm and lift emergency line as required.
• Organise couriers for document and package deliveries, including raising purchase orders and ensuring cost‑effective services are used.
• Provide ad‑hoc support to the Facilities Officer and Facilities Manager.
• Report faults or issues with equipment or office facilities, liaising with the Facilities team and keeping colleagues informed of progress.

About The Role/team

You are friendly, professional and calm under pressure, with a strong commitment to excellent customer service. You take pride in creating a welcoming and organised environment and are comfortable managing multiple priorities while maintaining attention to detail.

You will demonstrate our values in the way you work, communicate clearly and courteously, and take ownership of your responsibilities while supporting colleagues effectively.

Must haves; previous experience in:

• a customer‑facing or front‑of‑house role.
• handling telephone enquiries in a professional environment.
• providing administrative support in an office or service‑led setting.
• working in a public‑facing environment.
• coordinating meeting room bookings or providing office / facilities support

Knowledge & Skills:

• Strong understanding of customer service principles.
• Basic knowledge of reception and office administration procedures.
• Ability to raise purchase orders.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a warm, professional approach.
• Ability to multitask and manage competing priorities efficiently.Good organisation and time‑management skills.
• Confident IT skills, including Microsoft Outlook, Word and Excel.
• Accurate record‑keeping and strong attention to detail.
• Basic problem‑solving skills with the confidence to escalate issues appropriately.

Nice To Haves:

• A customer service or business administration qualification (e.g. NVQ Level 2 or 3).
• Experience using franking machines and an understanding of postal arrangements.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £14,610 (based on 20 hour week) FTE £27,029 p/a
• 25 days holiday, increasing with service, plus Christmas closure and buy options (pro rata for P/T)
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities (pro rata for P/T)
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: Monday 11 May 2026