Out of Hours Dispatcher Full Time

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the “Big Six” energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

The Role:

Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.

The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.

This is a varied role, providing many opportunities to further develop your skills.

Key Responsibilities:

• To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas,
• To ensure the engineers are aware of any emergencies that have been assigned to them,
• To ensure the customer and client is called with an ETA of engineer arrival,
• To ensure all outstanding appointments are call and either rescheduled or cancelled,
• To ensure all calls are answered within a timely manner,
• To ensure processes are followed at all times to ensure the efficiency of the operation,
• To adapt to and complete any additional ad-hoc requests as instructed by your line manager.

The Individual:

• Good geographical knowledge
• Excellent communication skills
• A good telephone manner
• The ability to record information with a high degree of accuracy
• Be self-disciplined and self-motivating
• Office experience
• Good standard of Education – GCSE level

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
• Sureserve Benefits Hub, accessing over 1000’s retail discounts,
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
• Bike2Work scheme,

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.

16 hours Saturday & Sunday 8am to 5pm