Operations Manager – 12 Months Fixed Term – Circle Health Group Full Time

Operations Manager – 12 Months Fixed Term

Salary: Up to £52,000.00 per year (depending on level of experience, training and qualification)

Kings Oak & Cavell Hospitals in Enfield are part of Circle Health Group, Britain’s leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Operations Manager to join their team of staff in the Senior Management Team.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Deliver a high standard of operational oversight across non-clinical services, ensuring alignment with agreed service levels and performance targets.
• Actively engage with patients, visitors, and consultants to assess service satisfaction and identify improvement opportunities.
• Provide visible daily leadership, supporting hospital communication through regular cell meetings and cross-departmental coordination.
• Attract, retain, and develop a high-performing team, acting as a mentor and role model to ensure staff are motivated and engaged.
• Manage direct reports in accordance with HR policies and procedures, including performance management, absence, grievance, disciplinary, and capability processes.
• Lead initiatives to build team capability, foster accountability, and support personal development across departments.
• Ensure a robust governance framework is in place across non-clinical areas, with appropriate escalation and action planning for incidents and complaints.
• Monitor and manage departmental budgets, ensuring costs are controlled in line with financial targets.
• Support the delivery of NHS contracts, including adherence to RTT 18-week pathways and relevant compliance reporting.
• Participate in the hospital’s on-call manager rota, including evenings and weekends, providing senior leadership coverage as required.

Applicants Should Meet The Following Criteria

• Proven experience in operational or general management within a healthcare, hospitality, or regulated service environment.
• Educated to degree level or postgraduate leadership and management qualification or significant management experience and willingness to undertake a leadership and

management qualification.

• Strong leadership and people management skills with experience managing multidisciplinary teams.
• Excellent communication, stakeholder engagement, and problem-solving capabilities.
• Knowledge of health and safety, compliance frameworks, and governance principles.
• Financial awareness, including budget setting and cost control.
• Experience working within a private hospital or NHS partner organisation.
• Familiarity with NHS RTT standards and Standard Contract requirements.
• Understanding of incident management systems and audit frameworks.
• Experience in leading service improvement or digital transformation initiatives.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy